Your quick guide to smooth operation with all the information on the basic functions of your card reader.
The paper tray outputs printed receipts or vouchers.
Graphics-capable thermal printer
Resolution: 200 x 200 dpi
The contact reader enables communication between the card and the card reader.
The display shows instructions and transaction information in clear and colorful form.
3.5" color display
Integrated signature pad
The magnetic stripe reader reads the data stored on the magnetic stripe of the card for payment processing.
Magnetic stripe reader track 1/2/3
The chip card reader reads the card data to enable secure payments.
Chip card reader EMV L1 & L2
OS/Processor: 32-bit ARM11 400 MHz
Memory: 256 MB Flash/128 MB DDR, 1 MB SRAM
Dimensions (L x W x H): 15 x 7.8 x 4.4 cm
Weight: 330 g
Communication: 3G/4G on request, WLAN
The power supply unit supplied is specially designed for the CCV Mobile Premium terminal. Do not use any other power supply unit!
Start by connecting the terminal to the charging cradle. Then connect the charging cradle to the power supply unit and the power supply unit to the power supply.
Pull the release forwards, then fold the cover backwards.
The cover pops open.
Remove the center sleeve of the old paper roll. Remove dust and paper residue from the roll compartment.
Insert the new thermal paper roll as shown in the illustration.
Unroll the end of the paper 5 cm over the tear-off edge and hold it firmly.
Close the paper compartment again. The lock must engage audibly.
Use paper rolls with a maximum diameter of 37 mm and a maximum width of 57 mm. The battery must be fully charged before first use.
If the battery is at approx. 30 %, the terminal will no longer print receipts, even if it is connected to the power supply.
Available in our Accessories shop.
The terminal starts automatically when it is placed on the charging cradle. Please wait until the display prompts you to enter a payment amount.
Alternatively, you can press the cancel button [STOP] for 3 seconds. Please wait until the display prompts you to enter the amount of a payment.
To switch off the terminal, press and hold the [STOP]. Confirm the question "Power off?" with "Yes". Please wait until the terminal has switched off (display is dark).
The socket outlet for the terminal should be located in an easily accessible place near the point of sale. In the event of danger or a fault, the power supply unit should be disconnected from the mains.
Your terminal will be handed over to you already configured by PAYONE. For data transmission in your WLAN (wired network), you will need to log in, which is only possible on site.
For this login you need the following information from your WLAN:
WLAN name/SSID
This is the name with which your network registers via the radio link.
WLAN key (WPA2)
This key (network key) is usually noted on the back of the router. It ensures that no one can gain unauthorized access to your network.
If a field is not shown in the menu, please scroll down the list using the arrow symbol.
* Preset manager PIN
22 22 22
Please change the PIN after initial registration.
The terminal logs into the WLAN. The process is completed when the basic display appears.
* Explanations
*To enter letters, press the button several times.
You can enter special characters using one of the two buttons minus [-] or plus key [+] keys. Use the correction key [CORR] to correct the entry. Press the confirmation key [OK] to complete the entry.
**If you confirm DHCP with the cancel field [X], a menu opens in which you can enter the access parameters manually. With the correction button [CORR] to delete incorrect settings.
The WLAN on the router and on the terminal must be active!
You can find the IP address on your own router. The spelling of the IP address on the terminal must be correct.
Example:
Spelling of IP on the router: 192.168.2.1
Spelling of IP on the terminal: 192.168.002.001
If you change your router to WPA2, all devices already connected to the network must support WPA2. Devices that do not support WPA2 (usually older ones) can then no longer be operated in the WLAN.
Terminal now connects to the router. You can recognize the active WLAN by the WLAN symbol at the top right of the display.
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
Terminal now connects to the router. You can recognize the active network by the network symbol at the top right of the display.
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
After 4 minutes of user inactivity, the terminal screen switches off automatically.
After 30 minutes of user inactivity, the terminal automatically goes into sleep mode.
The terminal is "woken up" from sleep mode 1 and 2 with any key.
The main menu can be called up from the input mode of the terminal using the favorites field (star symbol). Then press the arrow key cross symbol and enter the corresponding menu PIN.
* Explanations
*Preset cashier PIN: 11 11 11
Please change PIN after initial registration.
**Default manager PIN: 22 22 22
Please change the PIN after initial registration.
You can also access all functions via the favorites list, which you can call up by pressing the favorites menu (star symbol). The functions (symbols) displayed depend on the range of functions of your terminal. It is therefore possible that, in deviation from these instructions, you will have to scroll down (several times) using the arrow symbol to reach the desired function.
Transaction type
This main menu provides quick access to all available transaction types. For example, vouchers, cancelations, tip transactions and much more can be started easily.
In the favorites menu (star symbol) you will find all functions relevant for cashiers.
Press the favorites menu (star symbol).
Then select the arrow key cross symbol.
Select the softkey you want to change.
Then select the new softkey.
The terminal returns to the main screen.
The cross symbol field can be used to overwrite any softkey on the terminal! Therefore, follow the messages on the display carefully.
It is always possible to print a customer receipt after a payment. Simply confirm the corresponding request that appears after the first receipt has been printed.
Blue
Entries to be made by the customer at the terminal.
Blue
Entries to be made by the customer at the terminal.
Contactless payments are possible up to a defined limit without entering a PIN. If the limit is exceeded, the customer will be prompted to enter a PIN. The limit is not set by PAYONE and is currently 50 euros.
For security reasons, it is sometimes necessary to enter the PIN or sign the merchant receipt even for amounts below the limit.
Therefore, please always observe the information on the terminal display and the receipt printouts.
Blue
Entries to be made by the customer at the terminal.
This procedure applies if you have agreed PIN payment with us as part of the payment procedure you have commissioned.
If you have selected payment by SIGNATURE (ELV/OLV), the amount is irrelevant. The signature must be provided depending on the display message.
Blue
Entries to be made by the customer at the terminal.
* Customer presents card
An additional insertion of the card could be required here.
Ensure that the customer's signature, name and surname match the details on the card used.
Blue
Entries to be made by the customer at the terminal.
* Customer presents card
An additional insertion of the card could be required here.
A reversal is only possible if no cash cut has taken place at the terminal since the booking and no clearing has been carried out by the card-issuing bank (authorization center).
Clearing is usually carried out shortly after midnight local time.
Blue
Entries to be made by the customer at the terminal.
* Explanations
*Preset cashier PIN: 11 11 11
Please change the PIN after initial registration.
**The preset TA no. can be deleted in places using the correction key.
Process depends on the card type.
The credit is usually only possible with credit cards.
Blue
Entries to be made by the customer at the terminal.
** Default manager PIN:
22 22 22
Please change the PIN after initial registration.
The cash register cut should be carried out once a day. Please note that it is no longer possible to cancel a previously made payment after the cash register cut!
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
The cashier cut is the final processing release to PAYONE: The sales memory is emptied, no duplicate receipt and no reversal of payments are possible on this day.
The cash report is the subtotal, e.g. when there is a change of cashier. The sales memory is not deleted here and no processing release takes place.
The cash register report is used to print out a record of the transactions since the last cash register cut.
This is purely informative and does not replace the cash register cut!
If a field is not shown in the menu, please scroll down the list using the arrow key.
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
The total turnover is used to print out a receipt for the transactions since the last cash register cut. It is purely informative and does not replace the daily closing!
If a field is not shown in the menu, please scroll down the list using the arrow key.
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
Extended diagnostics has two tasks:
To check the electronic connection setup to the network computer.
To synchronize data between the terminal and the network computer, e.g. when changing the time from summer to winter time.
If a field is not shown in the menu, please scroll down the list using the arrow button.
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
The PIN should be changed every 90 days for security reasons!
If a field is not shown in the menu, please scroll down the list using the arrow key.
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
As the manager PIN can also be used as a cashier PIN, it must be changed at least once from the factory setting, even if it otherwise remains unused.
If a field is not shown in the menu, please scroll down the list using the arrow key.
* Preset manager PIN
22 22 22
Please change the PIN after initial registration.
DCC (Dynamic Currency Conversion) offers international customers the opportunity to pay directly in their home currency - at the current daily exchange rate.
How DCC works:
Automatic card recognition
A device with DCC function automatically recognizes the currency of the credit card used and offers the customer DCC.
Customer selects preferred currency
On the screen, customers can choose whether they want to pay with DCC directly in their home currency or without DCC in the local currency.
You have nothing else to do
For you, the payment processes remain as simple as ever. And thanks to billing in the desired merchant currency, there is no additional work for your accounting department.
Use a dry or slightly damp cloth to clean the terminal.
Do not use aggressive cleaning agents or solvents containing isopropyl alcohol.
The card reader unit should be cleaned with suitable cleaning cards as required. Cleaning cards are part of the PAYONE cleaning set, which you can obtain directly from PAYONE.
There are repeated attempts to manipulate POS terminals by opening them in order to gain access to the cardholder's card data and personal identification numbers (PINs).
It goes without saying that all PAYONE terminals comply with the current guidelines of the German Banking Industry (DK) as well as the security regulations of the international card organizations and PCI DSS.
Only operate your terminal with the original power supply unit. If you attempt to open the terminal housing, the integrated electronics will be destroyed and all sales will be deleted.
The card-related error messages come from the authorization system of the card used. Only the card issuer can provide information on the accuracy of the messages.
If the card is declined, please always pay attention to the additional text from the card issuer. It can give you important information on how to proceed.
Ask customers to pay with another payment method.
Ask the customer to check the PIN and restart the transaction.
Ask customer to pay with another payment method.
Ask customer to pay with another payment method.
Check data from booking and restart transaction.
Customer must have the card reactivated by their financial institution.
Please pay attention to an additional text on the receipt, otherwise please contact our Customer service.
Card cannot be processed at the moment. Repeat process later if necessary.
In your Customer portal numerous useful functions and self-services await you. Take advantage of the opportunities to make more of your payment data and do many other things yourself in an uncomplicated way. At any time and whenever you want.
You and your customers benefit from the added value services that can be booked in addition, such as the dynamic currency converter and VAT refund. Tailor-made for every industry and every need.
Show your hospitality and secure additional sales: with Tax Free for customers from countries outside the European Union.
Offer your customers convenient added value: simply convert your checkout into an ATM with every purchase.
Offer your international customers a special service with DCC: paying in their home currency.
For more efficient accounting: assign card-based payments to individual customer transactions directly at the terminal.
Digital receipt management makes the tedious filing, archiving and searching of merchant receipts easy.
Easily process payments for multiple accounts with just one terminal and avoid time-consuming transfers.
Get your message onto the payment receipt quickly and easily. Whether it's a discount promotion, competition or spontaneous advertising idea.
With Tip Service, everyone benefits: because the tip is booked quickly and directly via the terminal in conjunction with the card payment.