Help & Contact for PAYONE products

Here you can find answers to the most frequently asked questions from existing customers.

Card Readers

Complete guides for terminals: setup and additional functions

E-Commerce solutions

Information about onboarding and operating your online solution

Contract

Conclusion, renewal and termination of your contract

Billing

All about invoices, transactions, chargebacks and payouts

Security of Payments

Learn everything important about the security of cashless payments

Private Individual

Assistance with 1-cent transfers and failed on-site payments

Do you need help or have questions about our services? Please feel free to contact our support team.

Check here to see if there is currently a major issue causing problems with payment processing.

Contact us