Imprint

This website is operated by PAYONE GmbH, headquartered in Frankfurt am Main.
PAYONE is a company of Worldline and the DSV Group (Deutscher Sparkassenverlag).

Operator of the homepage
PAYONE GmbH
Lyoner Straße 15
60528 Frankfurt am Main
E-Mail: info@payone.com
Telephone:  069 - 6630 55 00
Website: www.payone.com

Please address official inquiries to
risk@payone.eu

  • Notes on authority inquiries:

    Dear Sir or Madam,
    In order to be able to answer your inquiries as quickly as possible and without many queries in the future, we have prepared a guide for you:


    Essential information:

    • Address of your authority (including telephone number, fax number, e-mail address)
    • File reference/process number
    • Your contact person
    • Legal basis
    • Facts of the case (the interests of the data subject worthy of protection resulting from the fundamental right to informational self-determination must be taken into account accordingly. We therefore ask you to inform us of the specific suspected offense and how the request for information from PAYONE relates to the alleged offense. Please also provide us with any other relevant information that is necessary for the legally required balancing of interests)

    It is often difficult for us to locate transactions or contractual partners with just a few details.


    Please provide us with as much information as possible:

    • Terminal ID
    • Contractual partner/dealer reference number
    • Amount, date, time
    • Transaction ID
    • Masked card number
    • Account number

    If necessary, please send us copies of the documents you have. As far as legally permissible, we will provide you with the requested information.


Complaints management
Your direct contact to us in the event of a complaint

Whistleblowing system
Reports can be submitted via the reporting system https://worldline.integrityline.app/ (also in anonymous form). This also includes notifications in accordance with the Supply Chain Due Diligence Act, which will apply to PAYONE from 01.01.2024. You can find the associated rules of procedure pursuant to Section 8 (2) LKSG here.

Responsible for content according to § 10 paragraph 3 MDStV
Marketing & Communications Department
Tel.: +49 (0)69 6630-50

Legal information
Frankfurt am Main Local Court HRB 116860
Sales tax ID: DE185996311
Management Board: Ottmar Bloching, Dr. Matthias Böcker, Roland Schaar, Corinna Valentine
Chairmanship of the Supervisory Board: Michael Gievert

PAYONE GmbH is licensed and supervised as a E-money institute by the Federal Financial Supervisory Authority, Graurheindorfer Straße 108 in 53117 Bonn, Germany.

For UK
PAYONE is in the UK’s financial services contracts regime for EEA-based firms that previously pass ported into the UK. This regime provides a limited period of time during which PAYONE can continue to service UK contracts entered into prior to the end of the transition period, in order to wind down its UK business in an orderly fashion. There are two parts to the financial services contracts regime, and PAYONE is in the part called contractual run-off.

Contractual run-off is generally for firms that previously provided services from an EEA country into the UK but did not have a UK branch.

Firms in contractual run-off are not authorized and regulated by the FCA or the PRA.

© PAYONE GmbH, Frankfurt am Main. All rights reserved.

Notes on the content and structure of the website

Actuality
PAYONE GmbH constantly checks and updates the information on these web pages. Despite all care, the data may have changed in the meantime. Therefore, PAYONE GmbH does not assume any liability or guarantee for the topicality, correctness and completeness of the information provided. The same applies to all other websites referred to by hyperlink. PAYONE GmbH is not responsible for the content of websites that are reached via such a link (for more details, please refer to our data protection principles in the section "Links to other providers"). Furthermore, PAYONE GmbH reserves the right to make changes or additions to the information provided.

Content and Structure
The content and structure of the PAYONE GmbH website are protected by copyright. The reproduction of information or data, in particular the use of texts or parts of texts, requires the prior consent of PAYONE GmbH.