Responsible for content according to § 10 paragraph 3 MDStV
Marketing & Communications Department
Tel.: +49 (0)69 6630-50

Legal information
Frankfurt am Main Local Court HRB 116860
Sales tax ID: DE185996311
Managing directors: Ottmar Bloching, Frank Hartmann, Björn Hoffmeyer, Roland Schaar
Chairman of the supervisory board: Sven Korschinowski

PAYONE GmbH is licensed and supervised as a payment institution by the Federal Financial Supervisory Authority, Graurheindorfer Straße 108 in 53117 Bonn, Germany.

For UK: Deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

© PAYONE GmbH, Frankfurt am Main. All rights reserved.

Notes on the content and structure of the website

PAYONE GmbH constantly checks and updates the information on these web pages. Despite all care, the data may have changed in the meantime. Therefore, PAYONE GmbH does not assume any liability or guarantee for the topicality, correctness and completeness of the information provided. The same applies to all other websites referred to by hyperlink. PAYONE GmbH is not responsible for the content of websites that are reached via such a link (for more details, please refer to our data protection principles in the section "Links to other providers"). Furthermore, PAYONE GmbH reserves the right to make changes or additions to the information provided.

Content and Structure
The content and structure of the PAYONE GmbH website are protected by copyright. The reproduction of information or data, in particular the use of texts or parts of texts, requires the prior consent of PAYONE GmbH.

Customer complaints
You can contact us with your complaint via various channels:

By telephone:
Call us at +49 (0)69 6630-5333.
Service hours Monday - Friday from 9:00 a.m. - 4:00 p.m.

Write to us at

In writing:
Please send letters to

Lyoner Straße 9
60528 Frankfurt am Main


  • Notes on authority inquiries:

Whistleblowing system: Reports can be submitted via the reporting system (also in anonymous form). This also includes notifications in accordance with the German Lieferkettensorgfaltspflichtengesetz, which will apply to PAYONE from 01.01.2024. The associated rules of procedure pursuant to § 8 para. 2 LKSG can be found here.


This website is operated by PAYONE GmbH, headquartered in Frankfurt am Main, Germany.
PAYONE is a company of Worldline and the DSV Group (Deutscher Sparkassenverlag).

Operator of the homepage
Lyoner Straße 9
60528 Frankfurt am Main

Please direct official inquiries to: