Imprint

This website is operated by PAYONE GmbH, headquartered in Frankfurt am Main, Germany.
PAYONE is a company of Worldline and the DSV Group (Deutscher Sparkassenverlag).

PAYONE GmbH
Lyoner Street 15
60528 Frankfurt am Main

Contact:
For personal contact to our customer service please click here.

Complaints management:
Your direct contact to us in the event of a complaint.

Official inquiries:
Please send your official inquiries to risk@payone.eu.

  • Notes on requests from authorities

    Dear Sir or Madam
    in order to be able to answer your inquiries as quickly as possible and without many queries in the future, we have created a guide/orientation aid for you:

    Essential information:

    • Address of your authority, telephone number, fax number, e-mail address

    • File reference / case number

    • (Your) contact person

    • Legal basis

    • Facts of the case (the interests of the data subject worthy of protection resulting from the fundamental right to informational self-determination must be taken into account accordingly. We therefore ask you to inform us of the specific suspected offense and how the request for information from PAYONE relates to the alleged offense. Please also provide us with any other relevant information that is necessary for the legally required balancing of interests

    It is often difficult for us to locate transactions or contractual partners with just a few details.
    Please provide us with as much information as possible:

    • Terminal ID

    • Contractual partner/merchant reference number

    • Amount, date, time

    • Transaction ID

    • masked card number

    • Account number

    If necessary, please send us copies of the documents you have.
    We will provide you with the requested information to the extent permitted by law

Telephone:
069 - 6630 55 00
(reachable free of charge from the German mobile and landline network)

E-Mail:
info@payone.com

Whistleblower system
Reports can be submitted via the reporting system https://worldline.integrityline.app/ (also in anonymous form). This also includes reports in accordance with the Supply Chain Due Diligence Act, which will apply to PAYONE from 01.01.2024. You can find the associated rules of procedure in accordance with Section 8 (2) LKSG here.

Responsible for content according to § 10 paragraph 3 MDStV
Customer Journey Marketing department

Legal information
Local court Frankfurt am Main HRB 116860
Value added tax ID: DE185996311
Management: Ottmar Bloching, Dr. Matthias Böcker, Roland Schaar, Corinna Valentine
Chairman of the Supervisory Board: Michael Gievert

PAYONE GmbH is licensed and supervised as an e-money institution by the Federal Financial Supervisory Authority, Graurheindorfer Straße 108, 53117 Bonn, Germany

For UK
PAYONE is in the UK's financial services contracts regime for EEA-based firms that previously passported into the UK. This regime provides a limited period of time during which PAYONE can continue to service UK contracts entered into prior to the end of the transition period, in order to wind down its UK business in an orderly fashion. There are two parts to the financial services contracts regime and PAYONE is in the part called contractual run-off.

Contractual run-off is generally for firms that previously provided services from an EEA country into the UK but did not have a UK branch.

Firms in contractual run-off are not authorized and regulated by the FCA or the PRA.

© PAYONE GmbH, Frankfurt am Main. All rights reserved.

Notes on the content and structure of the website

Up-to-dateness
PAYONE GmbH constantly checks and updates the information on this website. Despite all due care, the data may have changed in the meantime. No liability or guarantee can therefore be assumed for the topicality, accuracy and completeness of the information provided. The same applies to all other websites to which reference is made via hyperlinks. PAYONE GmbH is not responsible for the content of websites accessed via such links (for more details, please refer to our data protection principles in the section "Links to other providers"). Furthermore, PAYONE GmbH reserves the right to make changes or additions to the information provided.

Content and structure
The content and structure of the PAYONE GmbH website are protected by copyright. The reproduction of information or data, in particular the use of texts or parts of texts, requires the prior consent of PAYONE GmbH.