Imprint | PAYONE

Responsible for content according to § 10 paragraph 3 MDStV
Marketing & Communications Department
Tel.: +49 (0)69 6630-50

Legal information
Frankfurt am Main Local Court HRB 116860
Sales tax ID: DE185996311
Managing directors: Ottmar Bloching, Frank Hartmann, Björn Hoffmeyer, Roland Schaar
Chairman of the supervisory board: Sven Korschinowski

PAYONE GmbH is licensed and supervised as a payment institution by the Federal Financial Supervisory Authority, Graurheindorfer Straße 108 in 53117 Bonn, Germany.

For UK: Deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Notes on the content and structure of the website

Actuality
PAYONE GmbH constantly checks and updates the information on these web pages. Despite all care, the data may have changed in the meantime. Therefore, PAYONE GmbH does not assume any liability or guarantee for the topicality, correctness and completeness of the information provided. The same applies to all other websites referred to by hyperlink. PAYONE GmbH is not responsible for the content of websites that are reached via such a link (for more details, please refer to our data protection principles in the section "Links to other providers"). Furthermore, PAYONE GmbH reserves the right to make changes or additions to the information provided.

Content and Structure
The content and structure of the PAYONE GmbH website are protected by copyright. The reproduction of information or data, in particular the use of texts or parts of texts, requires the prior consent of PAYONE GmbH.

Customer complaints
You can contact us with your complaint via various channels:

By telephone:
Call us at +49 (0)69 6630-5333.
Service hours Monday - Friday from 9:00 a.m. - 4:00 p.m.

E-mail:
Write to us at feedback@payone.com

In writing:
Please send letters to

PAYONE GmbH
Beschwerdemanagement
Lyoner Straße 9
60528 Frankfurt am Main

Notes on authority inquiries:
Dear Ladies and Gentlemen,
in order to be able to answer your inquiries as quickly as possible and without many queries in the future, we have created a guideline / orientation guide for you:

Indispensable information:

Address of your authority, indication of telephone number, fax number, e-mail address

File number / case number

(Your) contact person

Legal basis

Facts of the case (-> the interests of the persons concerned worthy of protection resulting from the basic right to informational self-determination are to be taken into account accordingly. We therefore ask you to inform us of the specific suspicion and the connection between the request for information from PAYONE and the alleged crime. Please also provide us with any other relevant information that is necessary for the legally required balancing of interests.

It is often difficult for us to locate transcations or contractual partners with only a few details.
Please provide us with as much information as possible:

Terminal ID

Contract partner/trader reference number

Amount, date, time

Transaction ID

masked card number

Account number

If applicable, send us copies of the documents you have on file.
To the extent permitted by law, we will provide you with the requested information

Whistleblowing system: Reports can be submitted via the reporting system https://worldline.integrityline.org (also in anonymous form). This also includes notifications in accordance with the German Lieferkettensorgfaltspflichtengesetz, which will apply to PAYONE from 01.01.2024. The associated rules of procedure pursuant to § 8 para. 2 LKSG can be found here.

This website is operated by PAYONE GmbH, headquartered in Frankfurt am Main, Germany.
PAYONE is a company of Worldline and the DSV Group (Deutscher Sparkassenverlag).

Operator of the homepage
Address
PAYONE GmbH
Lyoner Straße 9
60528 Frankfurt am Main
info@payone.com
www.payone.com

Please direct official inquiries to:
risk@payone.eu