Share with us your experirence with PAYONE
Feedback, praise & Complaints
Would you like to share your praise, criticism, recognition or lodge a complaint with us? Your feedback is crucial to our success. We value your experiences and aim to work together with you to find solutions, ensure your satisfaction and achieve long-term success.
Through your customer feedback and concerns, we can continuously develop and improve our services and products. To ensure that we handle your concerns in the best possible way, please provide the following information:
Your full name
Your address or the name of your company
A brief description of your issue
Complaints regarding your rights and obligations as a payment service user will generally be answered in writing within 15 working days after receipt of the complaint. The final response will be provided no later than 35 working days after the complaint is received.
If we have not been able to offer you a satisfactory solution, you have the option to contact the following authorities with your issue:
Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Straße 108, 53117 Bonn
European Online Dispute Resolution Platform
The European Commission has set up an online platform for out-of-court dispute resolution, which can be accessed at https://ec.europa.eu/consumers/odr/main. The platform allows a consumer to settle a dispute with an EU-based company outside of court.