Virtual terminal for credit cards Mail Order & Telephone Order

The following payment methods are supported: VISA, Mastercard, American Express, SEPA direct debit, prepayment and invoice. Other payment methods are available upon request.

The service includes SSL-secured data transmission without the need for a separate SSL certificate, a personal web-based access to the PMI, manual order entry in German or English and real-time authorisation of all transactions.

Within the PAYONE Merchant Interface, there is a dedicated input form for Mail Order / Telephone Order, through which payment-relevant data such as account and card information can be entered directly and payments securely triggered and managed.

Highest security standards are ensured, including card validity and origin checks, security code and merchant blocklist. Additional risk checks to minimise payment defaults are available as part of risk management. A plausibility check of the credit card number (Luhn check) can be used during data entry in the PMI.

Customers often hesitate to share sensitive payment data such as credit card information over the phone, as they fear this information could be intercepted or misused. However, it is important to note that high security standards apply when processing payments via phone with MOTO. For example, credit card payments often use 3D Secure, a security protocol requiring additional cardholder authentication to prevent fraudulent transactions. This ensures secure authentication even for phone-based payments, as cardholders confirm their identity using a password or PIN.

Yes, paying by credit card over the phone can be secure if proper security measures are in place. With MOTO, payments are processed via a secure virtual terminal protected by SSL encryption. In addition, further security features such as 3D Secure can be used to authenticate the cardholder and prevent fraudulent transactions.

To pay securely by credit card, customers should ensure they provide their card information only on trusted and secure platforms. For telephone transactions, they should make sure they are speaking with an authorized merchant and not share their data with unknown or unsecured sources. Customers can further enhance the security of their transactions by using credit cards with 3D Secure support, keeping passwords and PINs confidential, and regularly reviewing their account statements to identify suspicious activity.