Complaints management
Your direct contact to us in the event of a complaint

Whistleblowing system
Reports can be submitted via the reporting system https://worldline.integrityline.app/ (also in anonymous form). This also includes notifications in accordance with the Supply Chain Due Diligence Act, which will apply to PAYONE from 01.01.2024. You can find the associated rules of procedure pursuant to Section 8 (2) LKSG here.

Responsible for content according to § 10 paragraph 3 MDStV
Marketing & Communications Department
Tel.: +49 (0)69 6630-50

Legal information
Frankfurt am Main Local Court HRB 116860
Sales tax ID: DE185996311
Management Board: Ottmar Bloching, Dr. Matthias Böcker, Roland Schaar, Corinna Valentine
Chairmanship of the Supervisory Board: Michael Gievert

PAYONE GmbH is licensed and supervised as a E-money institute by the Federal Financial Supervisory Authority, Graurheindorfer Straße 108 in 53117 Bonn, Germany.

For UK
PAYONE is in the UK’s financial services contracts regime for EEA-based firms that previously pass ported into the UK. This regime provides a limited period of time during which PAYONE can continue to service UK contracts entered into prior to the end of the transition period, in order to wind down its UK business in an orderly fashion. There are two parts to the financial services contracts regime, and PAYONE is in the part called contractual run-off.

Contractual run-off is generally for firms that previously provided services from an EEA country into the UK but did not have a UK branch.

Firms in contractual run-off are not authorized and regulated by the FCA or the PRA.

© PAYONE GmbH, Frankfurt am Main. All rights reserved.

Terms and Conditions

PAYONE General Documents

General Terms and Conditions 01.2025

General Terms and Conditions PAYONE Account Connect

General Terms and Conditions PAYONE Payment Service 01.2025

Information on data processing formerchants according to Art. 13 GDPR

Information on data processing for end customers according to Art. 14 GDPR

Schedule of Prices 01.2025

Schedule of prices E-Com 04.2025