Entry into force LKSG
The LKSG comes into force for PAYONE GmbH from 01.01.2024. From this date, information can also be provided via the whistleblower system in accordance with Sections 8 and 9 LKSG.

Complaints procedure according to §§ 8,9 LKSG
§§ Sections 8 and 9 LKSG stipulate that PAYONE must ensure that an appropriate complaints procedure is in place to enable persons to report human rights and environmental risks and violations of human rights or environmental obligations that have arisen as a result of PAYONE's business activities in its own business area or those of a direct or indirect supplier.

Integrity Line
PAYONE fulfills this obligation by using the whistleblower system of its parent company Worldline at https://worldline.integrityline.app/

The whistleblower system is operated by EQS Group AG. EQS Group AG specializes in the operation of secure and anonymous internal reporting systems.

When submitting a report or question via the Integrity platform, the whistleblower remains anonymous unless they wish to reveal their identity. Integrity Line guarantees the technical anonymity of the whistleblower and ensures that their identity cannot be traced by technical means. The data is stored in encrypted form on the Integrity platform and EQS has no access to the content of this data at any time.

Only employees of the Compliance department of PAYONE GmbH and the parent company Worldline have access to the content of the data.

Procedure of the process

1. A confirmation of receipt will be sent to the whistleblower after seven days at the latest;

2. The admissibility of the report is assessed;

3. Preliminary documents are collected in order to establish the facts of the allegations made (e.g. through interviews);

4. Contact is maintained with the whistleblower (if possible) and further information is requested if necessary;

5. The validity of the report is checked;

6. The risk of the report is assessed by the Compliance department of PAYONE GmbH. If necessary, other areas (such as Procurement, Third Party Risk Management, Risk Management) will be involved.

7. An investigation team will be appointed to conduct further analyses, carry out reviews in an independent and neutral manner and formalize the work performed.

8. As far as possible, the result of the completed investigation is reported back to the whistleblower. The whistleblower will receive feedback within three months of confirmation of receipt of the report. The feedback includes the notification of planned and already taken follow-up measures as well as the reasons for these. Feedback to the whistleblower may only be provided to the extent that this does not affect internal inquiries or investigations and does not prejudice the rights of the persons who are the subject of a report or who are named in the report.