Customer service & Customer portals

Here you will find answers to the most frequently asked questions from existing customers.
Card Readers

Complete guides for terminals: setup and additional functions

E-Commerce solutions

Information about onboarding and operating your online solution

Contract

Conclusion, renewal and termination of your contract

Billing

All about invoices, transactions, chargebacks and payouts

Security of Payments

Learn everything important about the security of cashless payments

Private Individual

Assistance with 1-cent transfers and failed on-site payments

Contact us

Do you need help or have questions about our services? Please feel free to contact our support team.

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Service - Contact us

Current Disruptions

Check here to see if there is currently a major issue causing problems with payment processing.

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Service - Current malfunctions

Our
Service portals

With our service portals, you have access to your contract data, transactions, reports and various self-services.

Customer Portals

Our service portals for
existing customers

Partner Portals

Our service portals for
sales partners

E-Com Documentation

Developer information on our E-Commerce integration

Accessories shop Everything for your payment

In our accessories shop, you will find the perfect accessories for even more mobility, flexibility and comfort: from receipt rolls, car charging cables and replacement batteries to terminal holders and much more.

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