Concerns from Private individuals & end customers
We assist you with issues related to 1-cent or incorrect transfers, online and in-store payments. Find quick solutions and answers to frequently asked questions here.
1-Cent Transfers
Have you made a SEPA direct debit payment, but your bank has not processed the resulting debit? Find more information here.
In-Store Payments
Have you made a direct debit payment in a stationary store, but your bank has not processed the resulting debit? Find more information here.