Concerns from
Private individuals & end customers

We assist you with issues related to 1-cent or incorrect transfers, online and in-store payments. Find quick solutions and answers to frequently asked questions here.

1-Cent Transfers

Have you made a SEPA direct debit payment, but your bank has not processed the resulting debit? Find more information here.

In-Store Payments

Have you made a direct debit payment in a stationary store, but your bank has not processed the resulting debit? Find more information here.