Payment Reference FAQs

FAQs about Reference

Assign card-based payments to customer-specific transactions directly at the terminal. Improve accounting efficiency and manage customer data more effectively.

Your benefits at a glance:

Simplified payment allocation to customer-specific transactions
More efficient accounting and customer data management
Unique identifier for each transaction in the form of a number

What is Reference and how does it work?
The Reference function allows card-based payments to be assigned to customer-specific transactions directly at the terminal. Each transaction is given a unique reference number of up to 12 or 21 digits which can be linked to invoice delivery note or customer numbers.
What are the advantages of using Reference?
Using Reference simplifies the allocation of payments to customer-specific transactions and enables more efficient accounting and customer data management. Each transaction receives a unique identifier in the form of a reference number.
What are the requirements for using Reference?
To use Reference you need a terminal that supports this function as well as an additional agreement or modification request with PAYONE. The function is available for all debit and credit payment methods except GeldKarte/girogo.
How is the reference number entered at the terminal?
Once the payment method and amount have been entered the terminal automatically prompts for the reference number. The reference number is entered and confirmed using the confirmation button. Entering a reference number is required for every transaction.
Can a fixed reference number be stored in the terminal?
Yes if you use this function a fixed reference number can be stored in the terminal so it does not have to be re-entered for each transaction.
Is Reference compatible with different payment methods?
Yes the Reference function is compatible with all debit and credit payment methods except GeldKarte/girogo.
Can Reference be linked to other systems like POS systems?
Yes the reference number is always entered at the terminal even when it is connected to a POS system.
How long can the reference number be?
The reference number can be up to 12 or 21 digits long depending on the terminal settings.
How does Reference improve accounting efficiency?
Reference enables direct allocation of payments to customer-specific transactions making accounting more efficient and allowing for more precise customer data management.

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FAQs about Reference

Would you like to use Reference in your business?

Would you like to use Reference
in your business?