Please note
Use paper rolls with a maximum diameter of 47 mm and a maximum width of 58 mm. Available in our Accessories shop.
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T650p Commissioning
Operating instructions for your card reader
Your quick guide to smooth operation with all the information on the basic functions of your card reader.
T650p
Contactless reader
The contact reader enables communication between the card and the card reader.
EMVCo-compliant
supports the most important contactless schemes
Paper tray
The paper tray outputs printed receipts or vouchers.
Integrated thermal printer
Paper roll Ø 40 mm
Color touch display
The display shows instructions and transaction information in clear and colorful form.
5.5-inch color LCD display
1280 x 720 HD resolution
capacitive touch display
Magnetic stripe reader
The magnetic stripe reader reads the data stored on the card's magnetic stripe for payment processing.
3-track reader
ISO 7810, 7811, 7813 Chip card reader
Technical data
Operating system: Android 8, specially secured
Memory: 2 GB / 16 GB, optional 1 GB / 8 GB; 32 GB micro SD memory expansion
Processor: 1.1 GHz, Cortex-A7 quad-core processor
Dimensions (L x W x H): 208 x 84 x 64 mm
Weight: 456 g
Communication: WLAN/ETH/SER/Bluetooth
- Scope of delivery
Attention!
The power supply unit supplied is specially designed for the Verifone T650p terminal. Do not use any other power supply unit!
- Commissioning in 8 steps
1. Connect the charging cradle
You will find the power supply connection under the cover on the underside of the charging cradle.
2. Inserting the reordered SIM card into the terminal
To insert the SIM card, the terminal should be switched off. To do this, press the [Power] button on the left-hand side of the terminal for approx. 1 second. Then press the [Power off] button on the touchscreen.
Unlock the cover on the back of the terminal and lift off the cover.
Carefully slide the SIM card into the slot provided: SIM1 (see illustration).
Ensure that the chip is facing downwards and that the beveled corner of the SIM card is positioned as shown.
Close the cover again.
3. Inserting or changing the paper roll
Open the paper tray.
Remove the center sleeve of the old paper roll. Remove dust and paper residue from the roll compartment.
Insert the new thermal paper roll as shown in the illustration. Unroll the end of the paper 3 cm over the tear-off edge and hold it firmly.
Close the paper compartment again. The lock must click audibly into place.
4. Insert the battery into the terminal
Plug in and insert the battery.
Only start the terminal with the battery inserted by pressing the [Power] button on the left-hand side for approx. 1 second. (Important: DO NOT PLACE ON THE CHARGING DISH. The terminal will not start automatically once the battery has been inserted)
Does the terminal start?
Yes = battery is inserted correctly
No = Repeat the insertion process and try to start the terminal again.After starting, place the terminal on the charging cradle.
It can take up to 5 hours to fully charge the battery, depending on how deeply discharged the battery is.
When inserting the battery, make sure that the contacts of the battery connector are connected to the contacts of the terminal.
If the terminal is connected with a USB cable or directly via the charging cradle and displays [Battery charging]then the contacts of the battery are not connected to those of the terminal.
If the terminal does not respond, condensation may have formed on the battery contacts. Remove the battery and try again.
Please noteIf the terminal is stored for longer than two months, please remove the battery from the device. Only use the original battery intended for the T650p series.
5. Switch terminal on/off and soft reset
To switch on, place the terminal on the powered charging cradle or press the [Power] button on the left side of the terminal for at least 1 second.
To switch off the terminal, press the [Power] button button for at least 1 second. Then press the [Switch off] button button on the touchscreen.
For a soft reset, press [Power] for at least 1 second. Then press the [Restart] button on the touchscreen.
A soft reset can sometimes be necessary and helpful, e.g. to restore the WLAN and mobile phone connection and in the event of "functional difficulties" with the terminal.
6. Establish connection
To use your terminal to its full extent, you need a stable Internet connection. To do this, connect your terminal either via mobile network or WLAN.
6.1 Operation via mobile network
A SIM card is required. If you have selected "Mobile network" as the connection, the terminal automatically recognizes the PAYONE SIM card supplied and already installed.
If you are not using a PAYONE multi-network SIM card, please contact our customer service.
6.2 Operation via WLAN
The WLAN password (passphrase) of the router to be connected is required here. To transfer data in your WLAN, you need to log in in the immediate vicinity of your router.
You will need the following information to log in:
WLAN name (SSID)
This is the name with which your network registers via the radio link.WLAN key (WPA2)
This key is usually noted on the back of the router.
7. Internet connection WLAN
* Preset dealer password:
00 00 00
Please change the password when registering for the first time.
8. Security and data protection
We recommend the following security measures for the secure operation of your terminal via WLAN (see p. 10):
Transaction data (e.g. bank details, card numbers, etc.) must be protected against access by unauthorized third parties during transmission via WLAN. The use of the terminal in an unencrypted environment, e.g. in hotspots or with a WLAN router without encryption, is not permitted.
The WPA2 encryption method should be used. Only if the router does not support WPA2 can the less secure WPA method be used (in this case, regular key changes are recommended).
The use of WEP64 or WEP128 is not permitted.
The WLAN router must be operated securely:
Select the WLAN name/SSID so that no conclusions can be drawn about the router type or the operator of the WLAN.
Reassign the preset password for configuring the router (via LAN cable to the PC).
3 Use a WPA2 network key with at least 16 characters.
Please note:If you switch your router to WPA2, all devices already connected to the network must support WPA2 (conversion may be necessary). (Usually older) devices that do not support WPA2 can then no longer be operated in the WLAN.
- Basics & menu navigation
Time-controlled switching off of the display backlight
The display switches off after a maximum of 60 minutes of user inactivity.
To switch to input mode, simply press the left side button [Power].
Change time control
* Preset dealer password
00 00 00
Please change the password when registering for the first time.
Menu navigation
By pressing [Menu] to access the main menu.
Please noteWhen the terminal display has switched off, press the side button [Power]to switch to operating mode.
Customize screensaver
* Preset dealer password
00 00 00
Please change the password when registering for the first time.
Main menu
All relevant functions of the terminal can be found in the main menu.
* Default dealer password
00 00 00
Please change the password when registering for the first time.
- Payment & checkout It is always possible to have a customer receipt printed after a payment. Simply confirm the corresponding request that appears after the first receipt has been printed.For security reasons, cards with a chip must always be authorized via the chip.In the case of credit cards with a chip, it is only during the booking process that the customer decides whether to confirm the payment with a signature or PIN.
Purchase - via chip with PIN
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Entries to be made by the customer at the terminal.Purchase - via chip with signature
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Entries to be made by the customer at the terminal. - Contactless payment transactions Please note
In the following section on contactless payment, the term "limit" is used frequently. The limit is not set by PAYONE and is currently 50 euros. If the limit is reached or exceeded, you will be asked for your PIN when making contactless payments.
Purchase under limit
For security reasons, it is sometimes necessary to enter the PIN or sign the merchant receipt even for amounts below the limit.
Therefore, please always observe the information on the terminal display and the receipt printouts.
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Entries to be made by the customer at the terminal* Customer presents card
An additional insertion of the card could be required here.
Purchase over limit with PIN
This procedure applies if you have agreed PIN payment with us as part of the payment procedure you have commissioned.
If you have selected payment by SIGNATURE (ELV/OLV), the amount is irrelevant. The signature must be provided depending on the display message.
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Entries to be made by the customer at the terminal* Customer presents card
An additional insertion of the card could be required here.
Purchase over limit with signature
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Entries to be made by the customer at the terminal* Customer presents card
An additional insertion of the card could be required here.
Please noteMake sure that the customer's signature, first name and surname match the details on the card used.
- Cancellation & credit note
Cancellation
A reversal is only possible if no cash cut has taken place at the terminal since the booking and no clearing has been carried out by the card-issuing bank (authorization center).
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Entries to be made by the customer at the terminal* Explanations
*Default dealer password: 00 00 00
Please change the password when registering for the first time.
**Default voucher no. can be changed with [<]-Key to delete some places.
Credit note
Expiry depends on the card type.
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Entries to be made by the customer at the terminal* Preset merchant password:
00 00 00
Please change the password when registering for the first time.
- Reports, receipts & cash register cut
Cash register cut
The cash register cut should be carried out once a day.
* Default dealer password:
*Default dealer password: 00 00 00
Please change the password when registering for the first time.
Please noteThe cash register cut is the final processing release to PAYONE: The sales memory is emptied, no duplicate receipt and no reversal of payments are possible on this day.
Cash report
The cash report is the subtotal, e.g. in the event of a cashier change. The sales memory is not deleted here and no processing release takes place.
The cash register report is used to print out a record of the transactions since the last cash register cut.
This is purely informative and does not replace the cash register cut!
* Default merchant password:
*Default dealer password: 00 00 00
Please change the password when registering for the first time.
Copy of the transaction receipt
After a payment transaction, you can print out a copy of the transaction receipt immediately afterwards.
A copy of the transaction receipt is only ever possible from the last receipt.
- System functions at a glance
Extended diagnostics
Extended diagnostics has two tasks:
To check the electronic connection setup to the network computer.
To synchronize data between the terminal and the network computer, e.g. when changing the time from summer to winter time.
Initialization
During initialization, the terminal is logged on to the network computer.
Change passwords
For security reasons, all passwords should be changed regularly!
* Default merchant password:
*Default dealer password: 00 00 00
Please change the password when registering for the first time.
Dynamic Currency Conversion (DCC)
DCC (Dynamic Currency Conversion) offers international customers the opportunity to pay directly in their home currency - at the current daily exchange rate.
How DCC works:
Automatic card recognition
A device with DCC function automatically recognizes the currency of the credit card used and offers the customer DCC.Customer selects preferred currency
On the screen, customers can choose whether they want to pay with DCC directly in their home currency or without DCC in the local currency.You have nothing else to do
For you, the payment processes remain as simple as ever. And thanks to billing in the desired merchant currency, there is no additional work for your accounting department.
- Accessibility
Activate and start training for the visually impaired
Ending the training
Transactions for the visually impaired
* Customer presents card
An additional insertion of the card could be required here.
- Safety instructions & cleaning
Checklist for merchants at the point of sale (POS)
Always compare the signature on the receipt with the signature on the card.Please check the validity period of the card based on the card embossing. If only one date is indicated, the card is valid until this date.Use the UV security features on credit cards - if no UV security features are visible under UV light, the credit card is most likely counterfeit.Always let the customer read the amount or check it again yourself to detect keystroke errors before completing the card payment.Make sure that your customers can enter their PIN/secret number undisturbed and unobserved.Avoid keeping card receipts or card data as far as possible. Dispose of old receipts in such a way that the data on them cannot come into the possession of third parties.Keep your terminal in a safe place outside store opening hours. Do not allow unauthorized persons to access the terminal. Report any suspected tampering with the terminal to the police and PAYONE immediately.For all card transactions (purchase, reversal, credit), please ensure that you keep the receipt marked as a merchant receipt for yourself. Only this receipt contains important data for any subsequent bookings or for information about the cardholder.Cleaning instructions
Use a dry or slightly damp cloth to clean the terminal.Do not use aggressive cleaning agents or solvents containing isopropyl alcohol.The card reader unit should be cleaned with suitable cleaning cards as required. Cleaning cards are part of the PAYONE cleaning set, which you can obtain directly from PAYONE.Please noteOnly operate your terminal with the original power supply unit. If you attempt to open the terminal housing, the integrated electronics will be destroyed and all sales will be deleted.
Manipulation by opening
There are repeated attempts to manipulate POS terminals by opening them in order to gain access to the cardholder's card data and personal identification numbers (PINs).
It goes without saying that all PAYONE terminals comply with the current guidelines of the German Banking Industry (DK) as well as the security regulations of the international card organizations and PCI DSS.
Possible system messages
Payment not possible
Ask customer to pay with another payment method.
Incorrect PIN
Ask the customer to check the PIN and restart the transaction.
Card invalid
Ask customer to pay with another payment method.
Card not authorized
Ask customer to pay with another payment method.
Cancellation not possible
Check data from booking and restart transaction.
Secret code too often wrong
Customer must have the card reactivated by their financial institution.
Process rejected
Please pay attention to an additional text on the receipt, otherwise please contact our Customer service.
Process not possible
Card cannot be processed at the moment. Repeat process later if necessary.
The card-related error messages come from the authorization system of the card used. Only the card issuer can provide information on the accuracy of the messages.
If the card is declined, please always pay attention to the additional text from the card issuer. It can give you important information on how to proceed.
Service portal
In your Customer portal numerous useful functions and self-services await you. Take advantage of the opportunities to make more of your payment data and do many other things yourself in an uncomplicated way. At any time and whenever you want.
Make more from your terminal
You and your customers benefit from the added value services that can be booked in addition, such as the dynamic currency converter and VAT refund. Tailor-made for every industry and every need.
eDocs
Receipt management
Digital receipt management makes the tedious filing, archiving and searching of merchant receipts easy.
Tax Free
VAT refund
Show your hospitality and secure additional sales: with Tax Free for customers from countries outside the European Union.
DCC
Dynamic currency conversion
Offer your international customers a special service with DCC: payment in their home currency.
Tip Service
Cashless tip payments
With Tip Service, everyone benefits: because the tip is booked quickly and directly via the terminal in conjunction with the card payment.
Cashback
Withdraw cash in store
Offer your customers convenient added value: simply convert your checkout into an ATM every time they make a purchase.