Please note:
A reset is performed by pressing the correction key [CLR] and dot key [.] keys.
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Lane/5000 Commissioning
Operating instructions for your card reader
Your quick guide to smooth operation with all the information on the basic functions of your card reader.
Lane/5000
Contactless reader
The contact reader enables communication between the card and the card reader.
Contactless reader
ISO 14443 A/B
Color touch display
The display shows instructions and transaction information in clear and colorful form.
Graphics-capable 3.5" TFT color display
320 x 480 pixels (QVGA)
Capacitive touchscreen
Magnetic stripe reader
The magnetic stripe reader reads the data stored on the magnetic stripe of the card for payment processing.
Magnetic stripe reader track 1/2/3
Function key
A function key provides access to specific functions or menus.
Function codes for various actions
Chip card reader
The chip card reader reads the card data to enable secure payments.
Chip card reader
ISO 7816 1-2-3
Technical data
OS/Processor: Telium TETRA OS/ARM Cortex A5 (800 MIPS)
Memory: 512 MB RAM/512 MB Flash
Dimensions (L x W x H): 18.9 x 11.1 x 4.8 cm
Weight: 350 g
Communication: Ethernet
- Scope of delivery
ATTENTION!
The power supply unit supplied is specially designed for the Lane/5000 terminal. Do not use any other power supply unit!
- First steps
1. Cable on the device
Insert the plug of the connection cable into the socket provided.
Fix it with 2 of the enclosed screws (M2, 5x8).
Fold down the bracket on the connector.
SAM card slots are located behind the cover flap on the back. The last screw (M2.5x8) can then be attached here.
2. The VBOX connection box offers the following interfaces
Connect the cables provided in the order listed.
3. Wiring diagram
Connect the power supply after completing the above steps. Connect the Ethernet (RJ45) to the LAN and finally connect the power supply unit to the power supply.
- Commissioning in 5 steps
1. Switching on the terminal
After successful installation and establishing the power connection, the terminal switches itself on. The following final steps must now be carried out. If your Ingenico terminal is already preconfigured, only step 3 needs to be carried out.
2. Establish Internet connection
To use your terminal to its full extent, you need a stable Internet connection via LAN.
As soon as your terminal is switched on and booted up, the start display shows one of the two operating states (see point 3). Now press the Function call [F], correction key [CLR] and the confirmation key [OK] in this order in quick succession.
Enter the retailer password (12345) or the cashier password (56789) and confirm with the confirmation key [OK].
Tap on the touchscreen:
* Explanations
* If you want to use an X.25 router, further entries are necessary. These must be agreed with your network administrator and the cash register operator.
2.1. alternative manual setting of the parameters
You can also set your parameters manually.
Press the Function call [F], correction key [CLR] and the confirmation key [OK] in this order in quick succession.
Enter the retailer password (12345) or the cashier password (56789) and confirm with the confirmation key [OK].
Tap on the touchscreen:
* Explanations
* If an IP address has already been entered, delete it using the correction button [CLR].
3. Start initialization
In the next step, the terminal prompts you to start the initialization. After successful initialization, the terminal automatically performs a configuration diagnosis and a restart and is then ready for operation.
4. Operating states
There are two different operating states:
You have two options for accessing the main menu from the respective basic status of the terminal:
Trace the dotted line of the right-hand illustration on the display with your finger.
Press the function key [F], correction key [CLR] and confirmation key [OK] in this order in quick succession.
Navigation in the menus takes place via the touch-sensitive display of the terminal.
5. Setting up the cash register on the terminal
Now press the Function call [F], correction key [CLR] and the confirmation key [OK] in this order in quick succession.
Enter the retailer password (12345) or the cashier password (56789) and confirm with the confirmation key [OK].
Tap Settings on the touchscreen and follow the procedure in the adjacent graphic.
After saving the parameters, press the cancel button [STP] again. Please wait, the terminal will boot with the new parameters.
* Explanations
*If necessary, edit the default address of the router using the keyboard.
**Edit the default port, if necessary, using the keyboard. The cash register must be set to the same port in order to be able to communicate with the terminal.
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- Basics & menu navigation
Switching on and off
The terminal does not have a power switch, so it can only be switched on and off by connecting and disconnecting the power supply.
Main menu
The individual menu items in the main menu are color-coded. To simplify navigation, the respective color can be found in the headers of all associated submenus (see next figure using the example "Settings").
The entries in submenus do not differ in color.
Function code input
Each individual function and each menu can be called up immediately using a permanently stored function code. To access the function code entry from the menu, press the function key field [F] or the analog function key [F].
At this point, the desired function code can be entered and confirmed with the [OK] confirmation button:
- Card payment
Card payments are initiated by a cash register connected to the Lane/5000 base terminal, i.e. the payment amount is transferred from the cash register to the base terminal. After transferring the amount, follow the display instructions of the base terminal.
Options of the card reader
Chip cards
Chip cards are inserted into the chip card reader from the front with the chip facing upwards. The card must remain in the reader until the payment process is complete.
Magnetic stripe cards
These are mainly voucher cards and the like. Magnetic stripe cards are swiped quickly from back to front with the magnetic stripe pointing to the bottom left.
Contactless cards
Contactless cards are held in front of the contactless reader when prompted. The reading process is confirmed by a beep and four signal lights.
- System functions at a glance
Dynamic currency conversion (DCC)
DCC (Dynamic Currency Conversion) offers international customers the opportunity to pay directly in their home currency - at the current daily exchange rate.
How DCC works:
Automatic card recognition
A device with DCC function automatically recognizes the currency of the credit card used and offers the customer DCC.Customer selects preferred currency
On the screen, customers can choose whether they want to pay with DCC directly in their home currency or without DCC in the local currency.You have nothing else to do
For you, the payment processes remain as simple as ever. And thanks to billing in the desired merchant currency, there is no additional work for your accounting department.
- Safety instructions & cleaning
Checklist for retailers at the point of sale (POS)
Always let the customer read the amount or check it again yourself to detect keystroke errors before completing the card payment.Always compare the signature on the receipt with the signature on the card.Please check the validity period of the card based on the card embossing. If only one date is indicated, the card is valid until this date.Use the UV security features on credit cards - if no UV security features are visible under UV light, the credit card is most likely counterfeit.Make sure that your customers can enter their PIN/secret number undisturbed and unobserved.Avoid keeping card receipts or card data as far as possible. Dispose of old receipts in such a way that the data on them cannot come into the possession of third parties.Keep your terminal in a safe place outside store opening hours. Do not allow unauthorized persons to access the terminal. Report any suspected tampering with the terminal to the police and PAYONE immediately.Please note:For all card transactions (purchase, reversal, credit), make sure that you keep the receipt marked as a merchant receipt for yourself. Only this receipt contains important data for any subsequent bookings or information about the cardholder.
Cleaning instructions
Use a dry or slightly damp cloth to clean the terminal.
Do not use aggressive cleaning agents or solvents containing isopropyl alcohol.
The card reader unit should be cleaned with suitable cleaning cards as required. Cleaning cards are part of the PAYONE cleaning set, which you can obtain directly from PAYONE.
Manipulation by opening
There are repeated attempts to manipulate POS terminals by opening them in order to gain access to the cardholder's card data and personal identification numbers (PINs).
It goes without saying that all PAYONE terminals comply with the current guidelines of the German Banking Industry (DK) as well as the security regulations of the international card organizations and PCI DSS.
The triggering of the security technology is indicated by the display message "Alert Irruption!", further use is not possible.
Please note:Only operate your terminal with the original power supply unit. If you attempt to open the terminal housing, the integrated electronics will be destroyed and all sales will be deleted.
Notes on payment transaction security
Do not allow unauthorized persons access to the terminal and look out for signs of tampering on the housing.
It must be ensured that a cardholder can enter his PIN without third parties being able to spy it out.
Possible system messages
The card-related error messages come from the authorization system of the card used. Only the card issuer can provide information on the accuracy of the messages.
If the card is declined, please always pay attention to the additional text from the card issuer. It can give you important information on how to proceed.
Payment not possible
Ask customers to pay with another payment method.
Incorrect PIN
Ask the customer to check the PIN and restart the transaction.
Card invalid
Ask customer to pay with another payment method.
Card not authorized
Ask customer to pay with another payment method.
Cancellation not possible
Check data from booking and restart transaction.
Secret code too often wrong
Customer must have the card reactivated by their financial institution.
Process rejected
Please pay attention to an additional text on the receipt, otherwise please contact our Customer service.
Process not possible
Card cannot be processed at the moment. Repeat process later if necessary.
Service portal
In your Customer portal numerous useful functions and self-services await you. Take advantage of the opportunities to make more of your payment data and do many other things yourself in an uncomplicated way. At any time and whenever you want.
- What are function codes?
Function codes allow quick access to frequently used functions of the terminal.
- How are function codes entered?
To enter a function code, press [OK] and then press [F].
- F + 2 > Reversal > Cashier password**
Here you will be asked for a "Trace no.". This can be found above the customer document under the date. Confirm with the confirmation button [OK]. The amount to be canceled will then be displayed. Press the confirmation button [OK ]]. Then place the customer's card on the machine. The reversal receipt is printed automatically.
** Default cashier password: 56789
Please change the password when registering for the first time. - F + 4 > Cash register cut > Merchant password*
A cash register cut shows you how many payments have been made since the last cash register cut. Keep the receipt in a safe place.
* Default dealer password: 12345
Please change the password when registering for the first time. - F + 8 > Receipt copy > Cashier password**
Here you can have a copy of the receipt output according to a trace number, the last retailer receipt, the last customer receipt or the cash register cut.
** Default cashier password: 56789
Please change the password when registering for the first time. - F + 9 > Extended diagnosis > Cashier password**
This function is used to check the electronic connection to the network computer and to synchronize data between the terminal and the network computer (e.g. the time change from summer to winter time).
This action is subject to a charge. Therefore, only select "Extended diagnosis" if it is absolutely necessary.
** Default cashier password: 56789
Please change the password when registering for the first time. - F + 30 > Favorites
Here you will find an overview of all the favorites already set. You can also use the digital F3-Button.
- F + 529 > System information > Dealer password*
This function shows technical data about your terminal, such as the status of your LAN, WLAN or 4G connection. You can print this data as a receipt using the code "522".
* Default dealer password: 12345
Please change the password when registering for the first time.
Make more from your terminal
You and your customers benefit from the added value services that can be booked, such as the dynamic currency converter and VAT refund. Tailor-made for every industry and every need.
DCC
Dynamic currency conversion
Offer your international customers a special service with DCC: payment in their local currency.
eDocs
Receipt management
Digital receipt management makes the tedious filing, archiving and searching of merchant receipts easy.
Tip Service
Cashless tip payments
With Tip Service, everyone benefits: because the tip is booked quickly and directly via the terminal in conjunction with the card payment.