Please note
Use paper rolls with a maximum diameter of 40 mm and a maximum width of 58 mm. The DX8000 supports receipt rolls with a length of 18 m.
Available in our Accessories shop.
DX8000 Commissioning
1. Creating a cash report
2. Making a cash cut
3. Contactless payment
4. Carry out reversal
Operating instructions for your card reader
Your quick guide to smooth operation with all the information on the basic functions of your card reader.
DX8000
Paper tray
The paper tray outputs printed receipts or vouchers.
Graphic-capable thermal printer
18 lines per second
Contactless reader
The contact reader enables communication between the card and the card reader.
Contactless reader ISO 14443
Magnetic stripe reader
The magnetic stripe reader reads the data stored on the magnetic stripe of the card for payment processing.
Magnetic stripe reader track 1/2/3
Touch display
The display shows instructions and transaction information in clear and colorful form.
6" color display
1.440 x 720 pixels (HD+)
Capacitive touchscreen
Chip card reader
The chip card reader reads the card data to enable secure payments.
Chip card reader ISO 7816
1-2-3
Technical data
OS/Processor: Android 10/ARM Cortex A53 Quadcore
Memory: 2 GB LPDDR3 SDRAM/16 GB NAND Flash
Dimensions (L x W x H): 19.8 x 8.3 x 6.2 cm
Weight: 450 g
Communication: 4G (LTE), Wifi IEEE802.11 a/b/g/n/ac
- Scope of delivery
Delivery configuration
The power supply unit supplied is specially designed for the DX8000 terminal. Do not use any other power supply unit!
- Commissioning in 7 steps
1. Connect the charging station
You will find the connection under the cover on the underside of the charging station.
Charging station - view from below
2. Inserting the reordered SIM card into the terminal
To insert the SIM card, the terminal should be switched off. To do this, press the button on the left-hand side of the terminal for approx. 1 second. Then press the [Power off] button on the touchscreen.
Unlock the cover on the back of the terminal and lift off the cover.
Carefully insert the SIM card into the slot provided: SIM1 (see illustration below).
Ensure that the chip is facing downwards and that the beveled corner of the SIM card is positioned as shown.
Close the cover again.
Terminal - rear view
3. Inserting or changing the paper roll
Open the paper tray.
Remove the center sleeve of the old paper roll. Remove dust and paper residue from the roll compartment.
Insert the new thermal paper roll as shown in the illustration. Unroll the end of the paper 3 cm over the tear-off edge and hold it firmly.
Close the paper compartment again. The lock must click audibly into place.
4. Insert the battery into the terminal
Plug in and insert the battery.
Only start the terminal with the battery inserted by pressing the button (approx. 1 second).
Important: Do not place on the charging station. The terminal will not start automatically once the battery has been inserted!Does the terminal start?
YES --> Battery is inserted correctly.
NO --> Repeat the insertion procedure and try to restart the terminal.After starting, place the terminal on the charging cradle. A beep signal follows.
After the beep signal, contact is established between the terminal, battery and charging station and the battery is charged.
Please note:If the terminal is stored for longer than two months, please remove the battery from the device. Only use the original battery intended for the Ingenico DX8000 series.
5. Switch terminal on/off and soft reset
To switch the terminal on, place it on the powered charging station or press the button for approx. 1 second.
To switch off the terminal, press the button for approx. 1 second. Then press the [Power off] button on the touchscreen.
To perform a soft reset, press the button for approx. 1 second. Then press the [Restart] button on the touchscreen.
A soft reset can sometimes be necessary and helpful, e.g. to restore the WLAN or mobile phone connection and in the event of "functional difficulties" with the terminal.
Please note:Charge the battery for at least 6 hours after inserting it for the first time. This will ensure a long battery life.
6. Establish connection
To use your terminal to its full extent, you need a stable Internet connection. To do this, connect your terminal either via a mobile network or WLAN. Detailed information about the different connections, their functions and their use is provided below:
6.1 Operation via mobile network
If you have selected "Mobile network" as the connection, the terminal automatically recognizes the PAYONE SIM card supplied and already installed. If you are not using a PAYONE SIM card, please contact our Customer service.
6.2 Operation via WLAN
To transfer data in your WLAN, you need to log in in the immediate vicinity of your router.
You will need the following information to log in:
WLAN name (SSID)
This is the name with which your network registers via the radio link.WLAN key (WPA2)
This key is usually written on the back of the router. It ensures that no one can gain unauthorized access to your network.Pull down the red bar at the top of the screen
Pull down again at the same point at the top of the screen
Press the gear symbol at the bottom right
Enter the system password (350 000 or 12345) and press OK
Select Network & Internet
Select Wi-Fi
Select WLAN router (SSID)
Enter the WLAN key and press Connect
Pull down the bar at the top of the screen
Select Payment Service
7. Security and data protection
We recommend the following security measures for the secure operation of your terminal via WLAN:
Transaction data (e.g. bank details, card numbers, etc.) must be protected against access by unauthorized third parties during transmission via WLAN. The use of the terminal in an unencrypted environment, e.g. in hotspots or with a WLAN router without encryption, is not permitted.
For legal reasons, only the WPA2 encryption method may be used. Please do not set any other protocols, such as WEP, via the terminal menu!
The WLAN router must be operated securely:
Select the WLAN name/SSID so that no conclusions can be drawn about the router type or the operator of the WLAN.
Reassign the preset password for configuring the router (via LAN cable to the PC).
Use a WPA2 network key with at least 16 characters.
Please note:If you switch your router to WPA2, all devices already connected to the network must support WPA2 (conversion may be necessary). (Usually older) devices that do not support WPA2 can then no longer be operated in the WLAN.
DX 8000 DX8000 DX/8000 DX-8000
- Basics & menu navigation
Idle mode
After 60 seconds of user inactivity or by pressing the [Cancel] button in input mode, the terminal automatically goes into sleep mode.
To switch to input mode, simply press the touchscreen. In input mode, all functions of the terminal can be called up and payments can be initiated directly.
Menu navigation
Press the [F] button gives access to the input mode, main menu and function code input.
The function code list can be printed out under function code "526".
Main menu
The main menu contains all relevant functions of the terminal. The main menu can be opened from the input mode of the terminal using the [F] key to call it up.
Select the desired menu item by tapping on the touch display.
Display & function keys
Transaction type
This menu provides quick access to all available transaction types. This makes it easy to start optional terminal functions.
Favorites
The favorites menu contains up to 5 freely assignable favorites that can be started directly from this menu.
Reassigning favorites
Main menu/function code menu
[F] key.
Enter function code "534", press [OK] to confirm.
Enter the dealer password (12345), confirm with [OK] to confirm.
The display message "Print current occupancy?" appears.
[YES] Print a list of all available functions and codes (the assignments can then be changed)
[NO] Change assignment of favorites (only select if desired function codes are already known)"Delete current favorites" appears.
[YES] Delete all currently assigned favorites. A new assignment is then possible.
[NO] The current assignment of favorites remains and can then be changed step by step.Enter the desired function code and confirm for each favorite with [OK] for each favorite.
At the end, the terminal confirms the process and returns to the initial state.
- Payment & purchase processing Cards with a chip may not be authorized on this terminal via the magnetic strip.
Purchase - via chip with PIN
Blue
Entries to be made by the customer at the terminal.Purchase - via chip with signature
Blue
Entries to be made by the customer at the terminal. - Contactless payment transactions Please note
In the following section on contactless payment, the term "limit" is used frequently. The limit is not set by PAYONE and is currently 50 euros. If the limit is reached or exceeded, you will be asked for your PIN when making contactless payments.
Purchase under limit
For security reasons, it is sometimes necessary to enter the PIN or sign the merchant receipt even for amounts below the limit.
Therefore, please always observe the information on the terminal display and the receipt printouts.
Blue
Entries to be made by the customer at the terminal* Customer presents card
Additional insertion of the card could be required here.
Purchase over limit with PIN
This procedure applies if you have agreed PIN payment with us as part of the payment procedure you have commissioned.
If you have selected payment by SIGNATURE (ELV/OLV), the amount is irrelevant. The signature must be provided depending on the display message.
Blue
Entries to be made by the customer at the terminal* Customer presents card
Additional insertion of the card could be required here.
Please noteMake sure that the customer's signature, first name and surname match the details on the card used.
- Cancellation & credit note
Cancellation
A reversal is only possible if the amount has not yet been debited from the customer's account.
Clearing is usually carried out shortly after midnight local time.
Blue
Entries to be made by the customer at the terminal* Explanations
*The trace number of the last purchase can always be found at the top of the customer and dealer document or in the terminal under function code "7". If you are looking for an older trace number, this can be entered using the numeric keypad under function code "7".
**Default cashier password: 56789
Please change the password when registering for the first time.
Credit note
Procedure depends on the card type.
The credit is usually only possible with credit cards.
Blue
Entries to be made by the customer at the terminal* Preset merchant password:
12345
Please change the password when registering for the first time.
- Reports, receipts & cash register cut
Cash register cut
The cash cut should be carried out once a day. The cash register report prints out a record of the transactions since the last cash register cut.
* Explanations
*Preset cashier password: 56789
Please change the password when registering for the first time.
**Default merchant password: 12345
Please change the password when registering for the first time.
Please noteThe cash register cut is the final processing release to PAYONE: The sales memory is emptied, no duplicate receipt and no reversal of payments are possible on this day.
Cash report
The cash report is the subtotal, e.g. in the event of a cashier change. The sales memory is not deleted here and no processing release takes place.
The cash register report is used to print out a record of the transactions since the last cash register cut.
This is purely informative and does not replace the cash register cut!
* Explanations
*Default cashier password: 56789
Please change the password when registering for the first time.
**Default merchant password: 12345
Please change the password when registering for the first time.
Copy of the dealer receipt
* Explanations
*Default cashier password: 56789
Please change the password when registering for the first time.
**Default merchant password: 12345
Please change the password when registering for the first time.
***The trace number of the last purchase can always be found at the top of the customer and merchant receipt or in the terminal under the function code "7".
If you are looking for an older trace number, this can be entered using the numeric keypad under function code "7".
- System functions at a glance
Extended diagnostics
Extended diagnostics has two tasks:
To check the electronic connection setup to the network computer.
To synchronize data between the terminal and the network computer, e.g. when changing the time from summer to winter time.
* Default cashier password
56789
Please change the password when registering for the first time.
Dynamic Currency Conversion (DCC)
DCC (Dynamic Currency Conversion) offers international customers the opportunity to pay directly in their home currency - at the current daily exchange rate.
How DCC works:
Automatic card recognition
A device with DCC function automatically recognizes the currency of the credit card used and offers the customer DCC.Customer selects preferred currency
On the screen, customers can choose whether they want to pay with DCC directly in their home currency or without DCC in the local currency.You have nothing else to do
For you, the payment processes remain as simple as ever. And thanks to billing in the desired merchant currency, there is no additional work for your accounting department.
- Safety instructions & cleaning
Checklist for retailers at the point of sale (POS)
Always compare the signature on the receipt with the signature on the card.Please check the validity period of the card based on the card embossing. If only one date is indicated, the card is valid until this date.Use the UV security features on credit cards - if no UV security features are visible under UV light, the credit card is most likely counterfeit.Always let the customer read the amount or check it again yourself to detect keystroke errors before completing the card payment.Make sure that your customers can enter their PIN/secret number undisturbed and unobserved.Avoid keeping card receipts or card data as far as possible. Dispose of old receipts in such a way that the data on them cannot come into the possession of third parties.Keep your terminal in a safe place outside store opening hours. Do not allow unauthorized persons to access the terminal. Report any suspected tampering with the terminal to the police and PAYONE immediately.For all card transactions (purchase, reversal, credit), please ensure that you keep the receipt marked as a merchant receipt for yourself. Only this receipt contains important data for any subsequent bookings or for information about the cardholder.Cleaning instructions
Use a dry or slightly damp cloth to clean the terminal.Do not use aggressive cleaning agents or solvents containing isopropyl alcohol.The card reader unit should be cleaned with suitable cleaning cards as required. Cleaning cards are part of the PAYONE cleaning set, which you can obtain directly from PAYONE.Manipulation through opening
There are repeated attempts to manipulate POS terminals by opening them in order to gain access to the cardholder's card data and personal identification numbers (PINs).
Of course, all PAYONE terminals comply with the current guidelines of the German Banking Industry (DK) as well as the security regulations of the international card organizations and PCI DSS.
Please noteOnly operate your terminal with the original power supply unit. If you attempt to open the terminal housing, the integrated electronics will be destroyed and all sales will be deleted.
Possible system messages
The card-related error messages come from the authorization system of the card used. Only the card issuer can provide information on the accuracy of the messages.
If the card is declined, please always pay attention to the additional text from the card issuer. It can give you important information on how to proceed.
Payment not possible
Ask customers to pay with another payment method.
Incorrect PIN
Ask the customer to check the PIN and restart the transaction.
Card invalid
Ask customer to pay with another payment method.
Card not authorized
Ask customer to pay with another payment method.
Cancellation not possible
Check data from booking and restart transaction.
Secret code too often wrong
Customer must have the card reactivated by their financial institution.
Process rejected
Please pay attention to an additional text on the receipt, otherwise please contact our Customer service.
Process not possible
Card cannot be processed at the moment. Repeat process later if necessary.
Service portal
In your Customer portal numerous useful functions and self-services await you. Take advantage of the opportunities to make more of your payment data and do many other things yourself in an uncomplicated way. At any time and whenever you want.
- What are function codes?
Function codes allow quick access to frequently used functions of the terminal.
- How are function codes entered?
To enter a function code, press [OK] and then press [F].
- F + 2 > Reversal > Cashier password**
Here you will be asked for a "Trace no.". This can be found above the customer document under the date. Confirm with the confirmation button [OK]. The amount to be canceled will then be displayed. Press the confirmation button [OK ]]. Then place the customer's card on the machine. The reversal receipt is printed automatically.
** Default cashier password: 56789
Please change the password when registering for the first time. - F + 4 > Cash register cut > Merchant password*
A cash register cut shows you how many payments have been made since the last cash register cut. Keep the receipt in a safe place.
* Default dealer password: 12345
Please change the password when registering for the first time. - F + 8 > Receipt copy > Cashier password**
Here you can have a copy of the receipt output according to a trace number, the last retailer receipt, the last customer receipt or the cash register cut.
** Default cashier password: 56789
Please change the password when registering for the first time. - F + 9 > Extended diagnosis > Cashier password**
This function is used to check the electronic connection to the network computer and to synchronize data between the terminal and the network computer (e.g. the time change from summer to winter time).
This action is subject to a charge. Therefore, only select "Extended diagnosis" if it is absolutely necessary.
** Default cashier password: 56789
Please change the password when registering for the first time. - F + 30 > Favorites
Here you will find an overview of all the favorites already set. You can also use the digital F3-Button.
- F + 529 > System information > Dealer password*
This function shows technical data about your terminal, such as the status of your LAN, WLAN or 4G connection. You can print this data as a receipt using the code "522".
* Default dealer password: 12345
Please change the password when registering for the first time.