Please note:
If the terminal needs to be replaced, it is important that our customer service knows the special settings. You will need the IP address and port number of the terminal for the cash register connection.
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CCV Compact A77 Commissioning
Operating instructions for your card reader
Your quick guide to smooth operation with all the information on the basic functions of your card reader.
CCV Compact A77
Contactless reader
The contact reader enables communication between the card and the card reader.
Camera
2-megapixel front camera
5-megapixel rear camera with flash for reading 1D and 2D codes
Color touch screen
The display shows instructions and transaction information in clear and colorful form.
5.5" LED color display
1440 x 720 pixels (HD)
Capacitive full touchscreen
Integrated signature pad
Chip card reader
The chip card reader reads the card data to enable secure payments.
Technical data
OS/Processor: Cortex A7 Quad Core 1000 MHz, Cortex M4 Security CPU
Memory: 2 GB DDR RAM + 16 GB eMMC Flash (expandable up to 128 GB via microSD)
Dimensions (L x W x H): 15.88 x 7.64 x 1.78 cm
Weight: 270 g
Communication: Wifi (2.4 GHz + 5 GHz), Bluetooth 5.0, 4G
- Scope of delivery
ATTENTION!
The power supply unit supplied is specially designed for the CCV Compact A77 terminal. Do not use any other power supply unit!
- Commissioning in 5 steps
1. Wiring diagram
Start by connecting the terminal to the charging cable, then connect the power adapter to the power supply.
2. Set up cash register connection
2.1 Prerequisites
Your terminal will be handed over to you already configured by PAYONE. If special settings (e.g. fixed IP addresses) are required for data transmission from your WLAN, please contact our customer service, who will make the settings in cooperation with the network administrator (cashier).
2.2 Determine the IP address and port number of the terminal
The cash register operator can set up a cash register connection with the determined IP address and I/O port number of the terminal and register the terminal. The entries at the cash register are specific to the cash register. After logging in, the terminal switches to cash register mode. The Information and Main menu fields are no longer displayed.
* Preset manager PIN
22 22 22
Please change the PIN after initial registration.
3. Switching the terminal on/off and soft reset
To switch on the [Power] button on the right-hand side of the terminal for at least 1 second.
To switch off the terminal, press the [Power] button for at least 1 second. Then press the [Switch off] button on the touchscreen.
For a soft reset, press the [Power] button for at least 1 second. Then press the [Restart] button on the touchscreen.
A soft reset can sometimes be necessary and helpful, e.g. to restore the WLAN or mobile phone connection and in the event of "functional difficulties" with the terminal.
Android home screen
The CCV Compact A77 terminal is based on the Android operating system and operates accordingly. After the device has been switched on, it boots up and displays the Android home screen.
Please note:A large number of cash register apps are available for download in the CCV App Store. For technical support, please contact your cash register integrator or the app provider directly.
4. Connect via WLAN
To use your terminal to its full extent, you need a stable Internet connection. To do this, connect your terminal via WLAN.
The WLAN password (passphrase) of the router to be connected is required for this.
4.1 Operation via WLAN
To transfer data in your WLAN, you need to log in in the immediate vicinity of your router.
You will need the following information to log in:
WLAN name (SSID)
This is the name with which your network registers via the radio link.WLAN key (WPA2)
This key is usually noted on the back of the router.
4.2 Internet connection WLAN
5. Security and data protection
We recommend the following security measures for the secure operation of your terminal via WLAN:
Transaction data (e.g. bank details, card numbers, etc.) must be protected against access by unauthorized third parties during transmission via WLAN. The use of the terminal in an unencrypted environment, e.g. in hotspots or with a WLAN router without encryption, is not permitted.
For legal reasons, only the WPA2 encryption method may be used. Please do not set any other protocols, such as WEP, via the terminal menu!
The WLAN router must be operated securely:
Select the WLAN name/SSID so that no conclusions can be drawn about the router type or the operator of the WLAN.
Reassign the preset password for configuring the router (via LAN cable to the PC).
Use a WPA2 network key with at least 16 characters.
Please note:If you switch your router to WPA2, all devices already connected to the network must support WPA2 (conversion may be necessary). (Usually older) devices that do not support WPA2 can then no longer be operated in the WLAN.
- Basics & menu navigation
Display in basic state
After switching on the device and starting theSECpos EVO app, the display appears in the basic state. Depending on whether the device is logged into the POS system, the display and navigation to the other menu screens will differ.
When not in use, the device switches to the display saver after a set time has elapsed - if activated.
Status bar: Displays the date, time and information on the status of the WLAN connection and contactless payment.
Soft LEDs: Show the status of the contactless payment.
Payment area: For carrying out the standard payment process. If the device is logged in to the POS system: "Terminal ready" is displayed. If the device is not logged in to the POS system: The payment area is displayed.
If the device is logged on to the POS system: Softkeys and favorites are displayed. If the device is not logged in to the POS system: The standard menu is displayed.
Android menu control
Menu navigation
Main menu
You can access the main menu from the display in idle status. In the main menu, you can make settings on the device, enter system data, configure payment processes and call up information. Functions for diagnostics and service are also available.
If the device is logged on to the POS system:
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
If the device is not logged on to the POS system:
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
- Payment & checkout
The standard payment process described here applies to all card types. Depending on the card used, it is possible that additional entries may be requested by the device. For example, an additional amount confirmation by the customer or a change to another language may be requested.
Please note:Damage to the chip and payment canceled! Only remove the card from the device when you are asked to do so.
Make payments (contact us)
The terminal is logged on to the POS system. The display is in the initial state or the display saver is displayed.
Trigger the card payment via the POS system.
When prompted, insert the card or swipe the card through the magnetic card reader. (Depending on the amount entered and the agreed limit, the device will suggest the preferred payment method)
Follow the instructions on the display. The payment is processed. The payment receipt is printed on the POS system.
Do not remove the card from the machine until you are prompted to do so.
- Contactless payment transactions Prerequisites for a contactless payment are
Amount is within the authorized range.
The card supports a contactless payment method.
The contactless payment method supported by the card is enabled by the network operator computer:
The contactless symbol is displayed in the status bar.
The first LED flashes.
Make a contactless payment
The terminal is logged on to the POS system. The display shows the start screen or the screen saver.
Trigger the card payment via the POS system.
Follow the instructions on the display.
Hold the card close to the NFC reader.
A signal sounds. All four soft LEDs light up briefly. The payment is being processed. The payment receipt is printed on the POS system.
- Cancellation & credit note
Cancellation
A reversal always applies to the total amount of a payment document. Partial amounts cannot be canceled. The prerequisites for canceling a payment are
No checkout cut has been made since the payment was made.
The card with which the payment was initiated is available.
The cancelation PIN is known (cancelation PIN = cashier PIN).
Trigger the reversal via the POS system.
Follow the instructions on the display.
Insert the card when prompted.
The cancelation will be processed.
Credit note
The credit function allows you to credit an amount to a credit card, bank card or customer card.
Trigger the credit via the checkout system.
Follow the instructions on the display.
Enter the amount to be credited.
Insert the card when prompted.
The credit note is processed.
- Reports, receipts & cash cut Please note:
The cash cut is the final processing release to PAYONE: the sales memory is emptied, no duplicate receipt and no reversal of payments on this day are possible.
Checkout cut
The cash register cut should be carried out once a day.
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
- System functions at a glance
Extended diagnosis
Extended diagnostics has two tasks:
To check the electronic connection setup to the network computer.
To synchronize data between the terminal and the network computer, e.g. when changing the time from summer to winter time.
* Preset cashier PIN
11 11 11
Please change the PIN after initial registration.
Change PIN
For security reasons, all PINs should be changed regularly!
* Preset PIN
Cashier PIN: 11 11 11
Please change the PIN after initial registration.
Manager PIN: 22 22 22
Please change the PIN after initial registration.
Dynamic currency conversion (DCC)
DCC (Dynamic Currency Conversion) offers international customers the opportunity to pay directly in their home currency - at the current daily exchange rate.
How DCC works:
Automatic card recognition
A device with DCC function automatically recognizes the currency of the credit card used and offers the customer DCC.Customer selects preferred currency
On the screen, customers can choose whether they want to pay with DCC directly in their home currency or without DCC in the local currency.You have nothing else to do
For you, the payment processes remain as simple as ever. And thanks to billing in the desired merchant currency, there is no additional work for your accounting department.
- Safety instructions & cleaning
Checklist for retailers at the point of sale (POS)
Always let the customer read the amount or check it again yourself to detect keystroke errors before completing the card payment.Always compare the signature on the receipt with the signature on the card.Please check the validity period of the card based on the card embossing. If only one date is indicated, the card is valid until this date.Use the UV security features on credit cards - if no UV security features are visible under UV light, the credit card is most likely counterfeit.Make sure that your customers can enter their PIN/secret number undisturbed and unobserved.Avoid keeping card receipts or card data as far as possible. Dispose of old receipts in such a way that the data on them cannot come into the possession of third parties.Keep your terminal in a safe place outside store opening hours. Do not allow unauthorized persons to access the terminal. Report any suspected tampering with the terminal to the police and PAYONE immediately.For all card transactions (purchase, reversal, credit), please ensure that you keep the receipt marked as a merchant receipt for yourself. Only this receipt contains important data for any subsequent bookings or for information about the cardholder.Notes on cleaning
Use a dry or slightly damp cloth to clean the terminal.
Do not use aggressive cleaning agents or solvents containing isopropyl alcohol.
The card reader unit should be cleaned with suitable cleaning cards as required. Cleaning cards are part of the PAYONE cleaning set, which you can obtain directly from PAYONE.
Manipulation by opening
There are repeated attempts to manipulate POS terminals by opening them in order to gain access to the cardholder's card data and personal identification numbers (PINs).
It goes without saying that all PAYONE terminals comply with the current guidelines of the German Banking Industry (DK) as well as the security regulations of the international card organizations and PCI DSS.
Please note:Only operate your terminal with the original power supply unit. If you attempt to open the terminal housing, the integrated electronics will be destroyed and all sales will be deleted.
Possible system messages
The card-related error messages come from the authorization system of the card used. Only the card issuer can provide information on the accuracy of the messages.
If the card is declined, please always pay attention to the additional text from the card issuer. It can give you important information on how to proceed.
Payment not possible
Ask customers to pay with another payment method.
Incorrect PIN
Ask the customer to check the PIN and restart the transaction.
Card invalid
Ask customer to pay with another payment method.
Card not authorized
Ask customer to pay with another payment method.
Cancellation not possible
Check data from booking and restart transaction.
Secret code too often wrong
Customer must have the card reactivated by their financial institution.
Process rejected
Please pay attention to an additional text on the receipt, otherwise please contact our Customer service.
Process not possible
Card cannot be processed at the moment. Repeat process later if necessary.
Service portal
In your Customer portal numerous useful functions and self-services await you. Take advantage of the opportunities to make more of your payment data and do many other things yourself in an uncomplicated way. At any time and whenever you want.
Make more from your terminal
You and your customers benefit from the added value services that can be booked in addition, such as the dynamic currency converter and VAT refund. Tailor-made for every industry and every need.
Tax Free
VAT refund
Show your hospitality and secure additional sales: with Tax Free for customers from countries outside the European Union.
Cashback
Withdraw cash in store
Offer your customers convenient added value: simply convert your checkout into an ATM with every purchase.
DCC
Dynamic currency conversion
Offer your international customers a special service with DCC: paying in their home currency.
Tip Service
Cashless tip payments
With Tip Service, everyone benefits: because the tip is booked quickly and directly via the terminal in conjunction with the card payment.