E-commerce solutions PAYONE Link
FAQs about payment links
Our FAQs provide clear answers to common questions about creating and using payment links, integrating with various platforms and managing recurring payments.
- What is PAYONE Link?
PAYONE Link is an innovative payment solution that allows you to send payment requests quickly and securely via a dedicated link. You can share this payment link with your customers through various communication channels such as email, SMS or messaging services. Once the customer clicks on the link, they are redirected to a secure payment process.
- What advantages does PAYONE Link offer?
PAYONE Link offers a wide range of benefits, including
Easy integration: PAYONE Link seamlessly integrates into existing communication channels such as email, SMS or messaging services.
No need for your own online store: Accept payments without setting up a dedicated online shop.
Diverse payment methods: Supports a broad selection of international payment options, simplifying transactions for customers worldwide.
Fast payment processing: Quick and transparent transactions benefit both merchants and customers.
Subscription management: PAYONE Link enables the convenient management of recurring payments or subscriptions.
High security standards: PCI DSS certification and state-of-the-art encryption technologies ensure security for sensitive payment data.
- Which payment methods can be supported with PAYONE Link?
PAYONE Link supports a wide range of payment methods, including:
Credit and Debit cards: Visa, MasterCard, American Express and JCB
Online bank transfers: eps, iDEAL, Przelewy24 (p24), Sofortüberweisung, PostFinance
E-wallets: PayPal, Alipay, Bancontact, WeChat Pay
SEPA direct debits
The available payment methods may vary depending on the region and individual settings.
- How do I create a PAYONE link?
You can create a PAYONE Link either manually or automatically. Here’s how:
Manual creation
You can generate PAYONE links manually via the PAYONE Merchant Interface (PMI).
Detailed information: Step-by-step instructions for creating PAYONE Links in the PMI can be found on the PAYONE Documentation Platform.
Automated creation
PAYONE Links can also be created automatically using the PAYONE Link API.
Detailed information: To find out more about using the API and its integration, visit the documentation page.
Both methods provide flexibility, allowing you to efficiently integrate PAYONE Links into your business processes.
- Are there any restrictions on the use of the PAYONE link, e.g. with regard to industries or countries?
Yes, there are certain restrictions and factors to consider when using the PAYONE link:
Geographical restrictions
PAYONE Link is available worldwide, but locally supported payment methods and country-specific legal requirements should be taken into account.
Language support
The PAYONE link can be used and displayed to customers in multiple languages, including:
German
English
French
Spanish
Polish
Industry restrictions
There may be certain industries that are restricted due to regulatory requirements, business models or fraud risks. PAYONE usually reviews merchants' business models individually to ensure compliance with internal policies and legal requirements.
Payment methods
Not all payment methods are available in every country. The acceptance of specific payment methods depends on regional availability and local market conditions.
In summary, PAYONE Link is a versatile solution but may be subject to geographical, linguistic and industry-specific restrictions. We recommend seeking individual consultation to ensure all requirements are met.
- Is it possible to create the PAYONE link as a QR code?
Yes, it is possible to generate a PAYONE Link as a QR code, making it especially useful for invoices and offline payments. Customers can simply scan the QR code with their smartphone to be redirected to the corresponding payment page seamlessly.
- How do I create a QR code with a PAYONE link?
To create a QR code for PAYONE Link, follow these simple steps:
Log in to your PAYONE account: Log in to the PAYONE Merchant Interface (PMI) with your credentials.
Navigate to the Channels section: In the side menu, go to Channels to create payment links under the "PAYONE Link Portal".
Create a new payment link: Fill in the required fields, such as the amount and payment description, then generate the payment link.
Generate QR code: Once the payment link is created, PMI provides the option to generate a QR code for easy sharing.
Use the QR code: Download the generated QR code and incorporate it into your communication materials, such as invoices, websites, emails or printed documents, to offer your customers an easy way to pay.
By scanning the QR code, customers are instantly directed to the PAYONE payment link you have created, allowing them to make their payments conveniently and securely.
- Does PAYONE Link offer functions for subscriptions or recurring payments?
Yes, the PAYONE Link offers functions for subscriptions or recurring payments. These features allow businesses to offer their customers a convenient and secure way to process regular payments for recurring services or subscriptions.
- How secure is payment processing via PAYONE Link?
Payment processing via PAYONE Link is extremely secure and is based on modern technologies and strict security standards. Key security measures include:
PCI DSS certification: PAYONE is certified in accordance with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest security standards for handling payment data.
Strong encryption: All data is transmitted using advanced encryption technologies, guaranteeing the confidentiality and integrity of payment information.
Confidential data handling: All payment data is treated with the utmost confidentiality and protected against unauthorised access.
Thanks to these security measures, PAYONE Link proides a secure and reliable solution for processing payments.
- Can PAYONE Link be integrated into existing e-commerce platforms?
Yes, the PAYONE Link can be integrated into various existing e-commerce platforms. PAYONE offers support for a variety of well-known e-commerce platforms, allowing companies to easily integrate PAYONE Link into their existing online stores and sales platforms. This enables seamless payment processing and improves the shopping experience for your customers.
- What reporting and analysis functions does PAYONE Link offer?
In the PAYONE Link backoffice, you can view and manage all created payment links through a clear and structured overview. In addition, the PAYONE Link API allows you to automatically query the status of individual or multiple links, ensuring that you always have full control over your payment requests. For further details and comprehensive guides, please visit the following page: PAYONE Link Authorization.
- Is there a minimum contract period or monthly fees for using PAYONE Link?
Yes, the following prices and conditions apply to the use of PAYONE Link:
Set-up fee: €99.00
Monthly fee: €19.00
Transaction costs: €0.09 per link
The minimum contract period for contracts relating to recurring PAYONE services is 36 months.
- Who can I contact if I have questions about PAYONE Link?
If you have any questions about PAYONE Link, you can reach out to technical support. The support staff provide comprehensive assistance in using the PAYONE Link backoffice and connecting and utilising the PAYONE Link API. This ensures that all your technical questions and concerns are resolved efficiently and competently.