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E-commerce

We will inform you of the exact timeline for the migration in advance, ensuring that you have sufficient time to prepare.

You can of course test the new platform extensively with a free test account. You can create a free test account with just a few clicks.

If you have any questions regarding the migration or PAYONE Global Online Pay, please contact your familiar contacts in Merchant Service and Tech Support.

For inquiries about conditions and contract details, please contact our service team via e-mail: merchantservice@payone.com

No, the contact options you are familiar with will remain the same after the migration.

Until your current platform is decommissioned, transactions can still be processed on it. This means that, in addition to tracking completed transactions, you will also be able to issue refunds or cancellations as needed.

Your contractually agreed prices and conditions will, of course, remain unchanged after the migration. Should you wish to add new products to your existing payment methods and services after migration to PAYONE Global Online Pay, the prices outlined in the PAYONE Global Online Pay price and service list will apply.

Yes, as part of the migration, you will receive new configuration data from us. We will send this to you via e-mail. Alternatively, you can generate these yourself when setting up a test account. For more information about test accounts, please refer to the section "Can I test PAYONE Global Online Pay?"

PAYONE Global Online Pay offers the option of displaying a corporate hierarchy. This means, in addition to a parent company or main corporation, individual subsidiaries or branches can also be created and linked.

No, if you are an existing merchant or customer who has already been identified, no additional identification under the Money Laundering Act is required.