Change and manage contract data

FAQs about data changes

Learn how to change your contract details. On this page, you'll find FAQs covering all relevant questions about updating contract information.

Where can I view my company data/master data?
Stationär
E-Commerce
You can view your company and master data in the PAYONE Service Portal. To do this, please go to the navigation point "Self-Services & Help", then select "Your data". There you can view both contract data and your stored bank details.
Don't have portal access yet? Then you can request this via our Contact form to request it.
How can I change my company data/master data?
Stationär
E-Commerce
It is not possible to change the company data/master data yourself.
Please use our Contact formto inform us about the adjustment of your data.
Which data can be changed?
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E-Commerce
The following contract data can be changed by filling out our contact form:
Master data such as name, address, telephone number and e-mail address
Bank details including account number, bank name and IBAN/BIC
Business and company data such as company name, business address and legal form
Payment terms and credit card details as well as tax information
Please use our Contact formto change your data.
What documents are required to change my company details?
Stationär
E-Commerce
The following documents are usually required to change your company details:
Official photo ID (e.g. identity card or passport)
Current proof of address (e.g. registration certificate or utility bill)
For company data: an extract from the commercial register or other proof of company registration
Completed Change form
How long does it take to process a data change?
It usually takes around 5 working days to process a data change. In exceptional cases, however, processing times may be longer.
How will I be informed about the successful change of my data?
You will be informed by e-mail about the successful change of your data.
What do I have to do if I want to change my name?
Stationär
E-Commerce
It is not possible to change your name yourself.
Please use our Contact formto inform us of the change to your data.
How can I change my bank details?
Stationär
E-Commerce
It is not possible to change your bank details yourself.
Please use our Contact formto inform us about the adjustment of your data.
What should I do if the business partner or contact person has changed?
Please use our Contact formto inform us about the changes. Our customer service will take care of the necessary adjustments.
Can I transfer my contract to someone else?
Unfortunately, it is not possible to transfer your existing contract directly to another person. However, to take out a new contract, we recommend that you contact our sales team who can help you with this.
Please fill out the Contact form on our website for more information and to start the process.
How can I transfer my mail order or credit card payment contract to another person?
Please contact our sales team directly. Our employees will be happy to advise you and help you find the right solutions for your requirements.
Please fill out the Contact form on our website for more information and to start the process.
What do I have to do if the contract holder is deceased?
In this case, please use our contact form to report the case and submit the death certificate by e-mail. This will enable us to take the necessary steps to process the contract quickly and respectfully.
You can find the contact form for termination under this link.
Are there any fees for changing my contract details?
New customers have the option of changing their contract or master data free of charge within the first six weeks of signing the contract.
After this period, changes will incur a fee of EUR 19.00 plus VAT. Further information on fees and prices can be found in our List of prices and services.
Can I change my details over the phone?
Stationär
E-Commerce
For security reasons, data changes cannot be made by telephone.
Please inform us of any changes to your contract details using our Contact form with.
Who can I contact if I have problems with the data change?
If you have problems with the data change, you can contact us via our Contact form to reach us.

Change and manage Contract data

FAQs about data changes