First of all, it can happen that credit notes are sometimes issued earlier or later than expected.
Regarding your missing sales, we recommend the following procedure: Please first carry out a cash register cut on your card reader. You will find instructions on how to do this on the respective device page, which explains step by step how to do this.
If no credits are credited to your account within 2-3 working days after the cash register cut, please do not hesitate to contact our Customer service to contact our customer service. Please note that, depending on your contract, your payout frequency may vary.