PAYONE Merchant Interface (PMI)

FAQs about the PAYONE Merchant Interface (PMI)

The PAYONE Merchant Interface (PMI) gives you 24/7 access to key information about your e-commerce transactions and allows you to configure your account.

The PMI offers the following features:

Central management and configuration of all functions and interfaces (channels)
Management of all payment processes via accounts receivable management
Customer account and data management
Viewing/downloading invoices, credit notes and reminders as well as managing dunning processes

To the Login

How do I get access to the PMI?
You will receive your login credentials (username and password) via a separate email after your contract has been accepted by PAYONE. Visit the PAYONE Merchant Interface website and enter your credentials. Upon your first login, you will be prompted to change the initial password to one of your choice. Your password must be at least 8 characters long and contain both letters and numbers.
Additional users can be created directly in the PMI under "Administration" > "Access Management".
How can I log in to PMI?
Visit the PAYONE Merchant Interface website and enter your username and password.
What should I do if I forget or want to change my password?
If you have forgotten your password, click on Request new password" on the PMI login page and follow the instructions.
To change your existing password, go to "Administration" > "Login" > "Change password" in the PMI.
What should I do if my access is blocked?
If your access is blocked, please contact our PAYONE Merchant Service on 069 6630 5500 or in writing via our online form.
What is the difference between the PMI (PAYONE Merchant Interface) and the PAYONE Community?
The PAYONE Community is where you upload your personal and contract-related documents to access our services. It is primarily used for:
Onboarding
Personal document storage (e.g. passport copies, commercial register extracts, self-disclosure forms)
General communication with PAYONE (e.g. updating your details, booking additional services, submitting specific queries)
The PMI (PAYONE Merchant Interface), on the other hand, is designed for your day-to-day business operations. It is primarily used for:
Managing payment transactions
Viewing and downloading invoices
Managing customer data
Storing transaction records