PAYONE Service Portal

FAQs about the PAYONE Service Portal

With the PAYONE Service Portal , you can conveniently access the extensive features of our free customer portal from home, regardless of your industry. You have round-the-clock access to your most important data - quickly and easily.

In the portal, you can:

View your contract, terminal and invoice data
Generate reports and analyses of all your revenue and transactions
Independently update self-service data such as bank details, addresses and receipt texts
Easily create additional users with access to all features and data views

To the Login

How do I get access to the PAYONE Service Portal?
To access the PAYONE Service Portal, you need to follow a few steps.
If you have provided both your email address and mobile number, you will soon receive a welcome letter via email. Additionally, a registration code required for portal access will be sent to you via SMS. Please check your spam folder if the email does not appear in your inbox.
If you have only provided your email address, you will receive the welcome letter and registration code by post. Please allow some time for the documents to arrive in your mailbox.
How do I log in first to the PAYONE Service Portal?
To log in first to the PAYONE Service Portal, follow these steps:
Visit the PAYONE Service Portal and select "Create a new account" to set up your personal account.
After registration, you will receive an email with a confirmation link - click on it.
Once confirmed, return to the homepage, click "Login" and enter your email address and the previously set password.
After logging in, enter the last six digits of your contract number once.
Then enter the registration code you received via SMS or post.
After entering the code, you will be redirected to the homepage and can start using the portal.
What should I do if I have forgotten my password or other business concerns?
Follow these steps:
Open the contact form for portal-related issues by clicking here.
Please select the desired inquiry from the overview (e.g., service portal or data change).
You can tell us your inquiry in the contact form that now appears.
Fill in the contact form to submit your request.
Click "Submit" after entering all required information.
Your request will be successfully sent. Our service team will get in touch with you shortly to assist you.
How do I change my password?
You can change your password at any time in the Service Portal using the "Change password" function. You will find this option in the main navigation under your email address in the "Profile" section.
After changing your password and clicking "Save," you will be automatically logged out for security reasons. Please log in again using your new password.
Important password requirements:
Your password must be at least eight characters long and include at least one number and one letter.
The special characters "<" and ">" are not allowed.
What should I do if my account is locked?
Please contact our customer service team in writing via the online form.
How do I activate my contract number (VU number) in the portal?
To use all portal features and services, you need to link your contract company number (VU number) to your account. Until this activation is completed, the input field "Activate contract company number" will appear.
If you are an existing customer:
You can request your personal registration code via the contact form in the Service Portal. Under your account (your email address), go to the "Activate contract company number" field. Enter your VU number and the registration code. Please note that the registration code is valid for a maximum of 12 months. Click "Register" to complete the activation. Once your account is successfully set up, you will receive an email with a confirmation link.
If you are a new customer:
You will receive the registration code in a separate letter when you sign the contract.
What is a registration code and why do I need it?
A registration code is required to access the Service Portal.
If you are an existing customer:
You can request your personal registration code via the contact form in the Service Portal. Under your account (your email address), go to the "Activate contract company number" field. Enter your VU number and the registration code. Please note that the registration code is valid for a maximum of 12 months. Click "Register" to complete the activation. Once your account is successfully set up, you will receive an email with a confirmation link.
If you are a new customer:
You will receive the registration code in a separate letter when you sign the contract.

PAYONE Service Portal

FAQs about the PAYONE Service Portal

The service portal Briefly explained