We appreciate your visit to our website. Any personal information that we collect, process and use is treated with absolute confidentiality in accordance with the statutory provisions. It is very important to us that you know that your privacy is respected at all times and that you feel comfortable and safe using our website. The privacy policy only applies to our own website. It does not apply to websites that are hyperlinked to this site. Our services comply with the statutory data protection provisions of the German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG), the German Telemedia Act (Telemediengesetz – TMG) and the German Federal Law against Unfair Competition (Gesetz gegen unlauteren Wettbewerb – UWG).

Anonymous data collection

You can generally visit our website without telling us who you are. We are only informed about the name of your internet service provider, the website from which you have been redirected to our site and which pages you look at on our site. This information is collected and analysed for statistical purposes. As an individual user your identity will not be revealed at any point in time.

Collection, use, disclosure and processing of personal information

Any personal information collected on this website (including your name, address, telephone number, and e-mail address) will only be used for purposes relating to contractual obligations or for processing your requests. If you have any further questions concerning "PAYONE's privacy policy", please also consult the FAQ section (frequently asked questions along with answers) on our website. In addition, you can obtain information on your own personal data or send suggestions via electronic or conventional mail to our privacy officer mentioned below at any point in time.

Do I have a right to information?

Of course you have the right to contact us at any time to know which personal data we have stored about you. To do this, please contact the data protection officer of PAYONE.

Do I have the right to modify, block or delete my data?

You have the right to amend incorrect data at any time. Data may be blocked in particular cases, if there is no proof that these data are correct. There may, however, be legal restrictions with regard to the deletion of such data which is used for billing and accounting purposes.

Are my personal data disclosed to third parties?

Your data is generally not disclosed to any other party. We may have recourse to service providers for processing your request or while you are using our services. All our service providers have signed corresponding agreements to comply with all statutory and contractual privacy regulations and are not considered third parties in data protection terms.

FAQ privacy policy – Answers to frequently asked questions on our privacy policy

What are cookies?

A cookie is a tiny set of data (file) that can be stored on your hard disk. This data set is created by the web server you are using via your web browser (e.g. Internet Explorer, Firefox, Chrome) to connect to our website, and sent to you. The cookie allows to recognise you when re-visiting the website without the need to re-enter any data which you have already entered during your previous visits. The default configuration of most web browsers accepts cookies. You may, however, modify your browser settings to block cookies or to be asked to confirm the transmission of cookies whenever a website intends to place them. In addition, you have the option to delete cookies from your system at any point in time. Please also refer to the help pages of your browser for additional information on this topic.

Does PAYONE use cookies?


Some services, such as Google Analytics (see below), use cookies. You can enable or disable the use of cookies in your browser.


What is Google Analytics?

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies". The information generated by the cookie regarding your use of the website (including your IP address) is usually transmitted in full to a Google server in the USA and stored there. In order to guarantee your anonymity, this website uses Google Analytics with the extension "_anonymizeIp()". This means that part of the processed IP addresses is omitted to ensure that the direct identification of a person is excluded. Google will use this information to evaluate your use of the website, to compile reports on website activities for website operators and to provide other services relating to the use of the website and the internet in general. Google may also disclose this information to third parties, provided that this is prescribed by law or where such third parties process the information on Google's behalf. Google will not associate the collected information with any other data held by Google. You can change your browser settings to block the storage of cookies, however, if you choose to do this, you may not be able to use the entire functionality of this website. Through the use of this website, you express your consent to the processing of data collected by Google about you in the manner described above and for the purposes previously mentioned. The data collection and storage can be revoked at any time. This revocation will not take effect retroactively.

Contact person for your inquiries

Should you have any questions, comments, complaints or request for information relating to our privacy policy or the processing of your personal data, please feel free to contact our data protection officer under the following address:

Data protection officer:
Jürgen Killmer
E-mail: dsb(at)payone.de

PAYONE GmbH
Fraunhoferstr. 2-4
24118 Kiel, Germany

Company PAYONE

About us - Company profile

Learn more about the company, our products and services.

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