WIR WERDEN ONE

Since February Ingenico Payment Services and BS PAYONE are officially PAYONE. We are currently setting the course for a fully integrated product portfolio. To offer all payment services from one source. Therefore, we would like to inform customers of the former Ingenico Payment Services about an important technical change: We are currently transferring your accounts to our own acquiring platform. In this FAQ we explain the impacts of the changeover on your business.

As an acquirer we are your merchant bank for credit card payments. We authorize credit card payments on your behalf and ensure smooth processing and settlement. Our acquiring platform is the technical infrastructure on which these services are based. In the course of the technical conversion we transfer the accounts of customers of the former Ingenico Payment Services to our own acquiring platform.

If you have already received our information, your account will be transferred within the upcoming weeks. Of course, the conditions of your acceptance contract remain unaffected. However, there are some adjustments from the date of the conversion about which we inform you in detail below.

Your new Merchant ID

As of the time of conversion, your contractual partner account, including all sales, will be managed by means of this new number. Please indicate this number when making enquiries – this allows us to continue to support you quickly and competently.
Pay-outs/Statement distribution during the conversion

On the day of the conversion, your Merchant ID is changing. In addition, you will receive two pay-outs and statements on a one-time basis for the billing period in which the conversion takes place. In this way, a double processing of sales is avoided.
Statements in a new design

Your statement is receiving a new design; of course, all the key information for you will continue to be included.
New telephone number of the approval service

If you are requested via the terminal or if you require an approval number for a transaction, please select the following telephone number after the conversion: +49 69 6630-5555. Please have your new Merchant ID beginning with 4556 ready.
Reservations/pre-authorisations
Please note that for technical reasons approval numbers obtained before the conversion cannot be used to submit transactions after the conversion. These transactions will be declined; a new approval number must be obtained.

Please be sure to contact the new telephone number of the approval service +49 69 6630-5555 and have your new Merchant ID beginning with 4556 ready.
Do you accept voucher cards?

Some providers have stored the Merchant ID in their systems so that you can accept and/or process voucher cards. Please be sure to contact your provider(s) after the conversion in order to communicate your new Merchant ID and have the change implemented.

Please note that the changes below only affect customers who use the services listed.

Do you receive Statements to an e-mail address?

With immediate effect, we send statements only to an e-mail address indicated by you. Please inform us if other persons at your company are to receive access to the statements. In this case, we are happy to offer you our free portal in which you can create several users.
Do you receive transaction reports?

Your transaction report is also receiving a new design. Of course, all the key information for you will continue to be included. If you have any questions, we are glad to support you.

Falls Sie weitere Fragen zur Umsetzung haben, kontaktieren Sie gerne unsere Service-Hotline oder Ihren gewohnten Ansprechpartner.

BECOMING ONE CHANGES REGARDING YOUR CREDIT CARD ACCEPTANCE

GENERAL IMPLICATIONS

Effects on additional services

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