A: PayOne is a leading payments processor which handles billing for hundreds of merchants around the world. PayOne’s service permits consumers to charge products and services directly to their home phone or mobile phone bill.
Question on Your Mobile or Home Bill?
(8am EST- 10pm EST Mon-Fri)
Inside US: 1-800-747-4028
International: 1-408-362-4100
Secure With All Transactions
PayOne does not require a credit card, bank account, e-mail address, additional software or anything else to pay. That way your account and personal information stays safe from identity theft and other forms of fraud.
Safeguarding Consumers Against Fraud
PayOne sets the standard in the phone billing industry for consumer protection. Every transaction processed goes through our patented authenticationand verification processes that help our merchants eliminate fraud and unauthorized billing charges.
Not able to charge to your carrier bill on your favorite site or app?
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Answering the call.
At PayOne, we couldn't be successful unless we placed the interests of the people we do business with at the very top of our priority list. This is exactly what we do.
Simply call 1-800-747-4028 — you’ll speak to a live operator — and we will do our very best to quickly resolve any billing or payment issues you may have.
FAQs
A: If you have a charge from PayOne it means that you or someone at your household or business subscribed to a service or product offered by one of our merchant clients. That charge was then processed via PayOne and included on your phone bill. If you disagree or have questions about a charge, PayOne is available to assist you at 1-888-934-7750.
A: If you believe you have incurred a charge in error, we are happy to help. You can always reach us directly by phone at 1-888-934-7750 Monday thru Friday from 8AM to 10PM EST. You may also reach us via email at ConsumerHelp@PayOne.com
A: You may request cancellation of service or prevention of future billing by contacting PayOne at 1-888-934-7750, but you may also contact the merchant directly.
A: PayOne does not bill for unauthorized charges. The merchant billing your telephone account through PayOne would have to obtain authorization prior to being able to bill your phone. If a service or product was purchased online, then a subscription form would have to be filled out and the information on this form would be authenticated prior to billing. If the service was accepted as a result of a telemarketing call, a recording of the authorization would have to be captured at the time of the subscription. Additional information about how a product or service was subscribed to can be obtained from PayOne at 1-888-934-7750 or the merchant directly.
A: PayOne maintains billing and collection agreements with over 1,500 telephone companies and carriers throughout the world. These agreements permit consumers the convenience of being able to bill a multitude of products and services via their home phone or mobile phone bill.
A: Under the PayOne name you will typically see a subheading titled “Billed on behalf of.” After this section you will see the name of the merchant. If you cannot identify the merchant or do not have access to this page of your bill, you can always reach us directly for assistance at 1-888-934-7750.
A: It may take one to two billing cycles to receive a refund of charges. These will be applied as a credit to your phone bill. PayOne submits credit records to phone companies every week, however, phone company billing cycles have different cut-off dates for processing. Depending on this date, and other phone company processing variables, your credit may not be posted to your most current phone bill.
A: Simply put, AnyPhone allows anyone to make an online purchase by using their mobile, home or broadband number, and the charge will appear on their carrier bill. AnyPhone is unique in the payments industry; instead of offering two separate options, such as a "mobile" and "home" purchase option, AnyPhone allows one simple interface. This "button" allows consumers to enter either his or her mobile or home number into the payment process. The backend then identifies the type of number, and then takes the consumer down the correct path.
A: PayOne keeps your phone number safe, secure and confidential.
A: In order to use PayOne Mobile with AT&T Wireless, the following requirements must be met:
- You must be an active AT&T Wireless subscriber on a postpaid plan (monthly or yearly).
- Your AT&T service cannot be prepaid or a corporate, business or AT&T employee account.
- You must not have the following blocks on your phone:
a. SMS / text messaging must be enabled
b. Media Net Purchases must be “Off”
c. AT&T Smart Limits for Wireless™ "Set $100" - You must not have reached your $99 monthly Global Spending limit (set by AT&T Wireless).
- You must not be carrying any unpaid balance on your AT&T Wireless billing statement.
- You have only three (3) minutes to complete the entire transaction. You will not be charged until you have entered in the authentication code sent by PayOne and then receive a confirmation via text message of your purchase.
Please note: If you require further assistance activating your AT&T Wireless Account, please contact AT&T Wireless Customer Service at 1-800-331-0500. If you have an iPhone you will need to contact AT&T Wireless Customer Service for assistance as they will need to remove your media blockers for you. If you recently made changes to your AT&T Wireless account, please allow a few hours for the system to update.
A: In order to use PayOne Mobile with Sprint PCS, the following requirements must be met:
- You must be an active Sprint subscriber on a postpaid plan (monthly or yearly).
- Your Sprint PCS service cannot be prepaid, pay-as-you-go or a corporate account.
- You must use the same ZIP code as the one listed on your Sprint billing statement.
- You must not have the following blocks on your phone:
a. SMS/ text messaging feature must be enabled
b. Application and digital media downloads feature must be unblocked - You must not have exceeded your $25 monthly billing cycle limit.
- You must not be carrying any unpaid balance on your Sprint billing statement.
- You have only five (5) minutes to complete the entire transaction. You will not be charged until you have entered in the authentication code sent by PayOne and then receive a confirmation via text message of your purchase.
- You have only five (5) minutes to complete the entire transaction.
- You will not be charged until you have entered in the authentication code PayOne sends you via text message.
Please note: If you require further assistance with modifying your Sprint PCS account, please contact Sprint Customer Care at 1-800-808-1336. If you recently changed anything with your Sprint account, please wait a few hours for the system to update.
A: In order to use PayOne Mobile with Verizon, the following requirements must be met:
- You must be an active Verizon Wireless subscriber on a postpaid plan (monthly or yearly).
- Your Verizon service cannot be prepaid or a corporate, business or Verizon employee account.
- You are using the same ZIP code as listed on your Verizon Wireless billing statement. (ZIP code must be from USA or Puerto Rico.)
- You must not have the following blocks on your phone:
a. SMS / text messaging must be enabled
b. Content filters are unblocked
c. Web Purchases must be enabled
d. Premium Messaging must be enabled
e. Video and Picture messaging must be enabled - The “primary” account owner must have created a “My Verizon” online account at www.verizonwireless.com. (Make sure you designate an account owner!)
- A valid email address must be associated with the "My Verizon" account.
- You must not have exceeded your $25 monthly billing cycle limit.
- You must not be carrying any unpaid balance on your Verizon Wireless billing statement.
- You have only three (3) minutes to complete the entire transaction. You will not be charged until you have entered in the authentication code sent by PayOne via text message.
Please note: If you require any further assistance with modifying your Verizon Wireless Account, please contact Verizon Wireless Customer Service at 1-800-922-0204.
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Question on Your Mobile or Home Bill?
(8am EST- 10pm EST Mon-Fri)
Inside US: 1-800-747-4028
International: 1-408-362-4100
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PAYONE IS THE GLOBAL LEADER IN MOBILE PAYMENTS AND CARRIER BILLING
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