Privacy Policy

This privacy policy applies to personal information that PaymentOne Corporation (“PayOne”) may obtain any time you interact with PaymentOne, such as when you visit our Web site (this “Site”), use our mobile payment service, or contact PaymentOne support. This privacy statement does not apply to Merchants accessing and using the Merchant portions of our website.

To demonstrate our commitment to respecting your privacy, we have chosen to disclose our information practices to help you better understand how we protect, collect, use, and disclose the personal information you share with us.

Types of Information Collected

The types of personal information we collect to process transactions, provide services, and administer our business may include contact information such as mobile number, wireless network, transaction type, billing amount, participating merchant, or such other information we may collect with your consent or as permitted or required by law.

Use of Your Personal Information

We use personal information in a number of ways such as to complete your transaction, to administer any problems that may arise in effecting the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to prevent fraud and abuse, for purposes of verification and risk management, and otherwise with consent or as permitted or required by law. PaymentOne may store personal information on databases for the purposes of the administration of our business, including our ongoing relationship with you, for market research, and, only with your consent, for direct marketing purposes. As permitted by applicable law, we may merge personal information with public information or other information received from reputable vendors to update contact information or to enhance demographic profiles.

Sharing Your Personal Information

PaymentOne will not sell, rent, or lease your personal information except as described in this privacy policy without your prior consent. We may share all of the information, as described above, with our affiliates, merchants, and our agents in connection with goods and services these parties perform for or with PaymentOne, and for other purposes as permitted or required by law. In particular, use of your personal information for marketing purposes by PaymentOne and/or our agents will always be made with your consent and in compliance with the applicable law regarding customer consent. Disclosures permitted or required by law may include cooperation with criminal or government investigations, fraud prevention and detection, situations involving potential threats to the physical safety of any person, violations of our terms of use, verification or enforcement of the policies governing this Site and applicable laws, and responses to a court order or subpoena. PaymentOne agents are bound by appropriate data-safeguarding obligations.

PaymentOne may disclose some or all of the personal information to service providers and participating mobile carriers for the purposes of processing requested transactions or to perform business support functions on our behalf. PaymentOne does not sell, rent, trade, or share personally identifiable information with third parties for their promotional purposes. Our agreements with these service providers and participating mobile carriers will contain confidentiality provisions and restrictions on using this information for any other purpose. If PaymentOne becomes involved in a merger, acquisition, or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company, or the acquiring company in the case of a sale of assets, would have access to personal information that would continue to be subject to this privacy policy.

Choice and Opt-Out

PaymentOne will not use or share your personal information in ways incompatible with the ones described above without providing you a choice. You must opt-out of any sharing of personal information you have authorized or consented to as described above. However, to the extent that applicable law requires express consent or “opt-in” for the collection and use of personal information, PaymentOne will maintain processes and procedures to ensure such information is collected with express consent. Personal information will not be used to directly market PaymentOne services unless that possible use of the information has been disclosed and a choice provided. Users have the opportunity to opt out of receiving communications from us or to remove your information from our database at any time by emailing support@paymentone.com with your specific request.

Accuracy and Access

PaymentOne is committed to ensuring that the information we obtain and use about you is accurate for its intended purpose. You can contact us at  support@paymentone.com at any time to review, update, delete, or correct (for future use) your personally identifiable information maintained by PaymentOne.

Information Protection and Security

PaymentOne protects personal information by establishing appropriate physical, electronic, and managerial procedures. This helps prevent unauthorized access, maintains data accuracy, and ensures that the information is used correctly.

When you enter sensitive information such as credit card or banking information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Preventing Identity Theft

PaymentOne is dedicated to protecting your personal information. We will never initiate a request for personal information from you by fax or e-mail. Please do not send confidential personal information such as social security numbers, government identification numbers, or account numbers to PaymentOne via an unsecured e-mail message. You may send confidential information to PaymentOne via posted mail or phone, or you may contact us at support@paymentone.com. Do not be misled by e-mails that appear to be from us and ask for personal information. If you receive a suspicious e-mail requesting your personal information, please forward the email immediately to support@paymentone.com. You may report fraud to the Internet Fraud Complaint Center, which is a partnership between the FBI and the National White Collar Crime Center, by visiting www.ic3.gov.

Browsing

When you browse this Site or request pages, we automatically collect certain technical information about your visit, such as the type of Internet browser you use, your IP address, browser headers, browser types (i.e., desktop or mobile), the files you request, and the domain name and country from which you request information. We use this type of technical information to make this Site function correctly, to better understand how visitors use this Site, and to improve this Site. As part of our efforts to protect customers from fraud, this information is also used to assist in authenticating who you are when you access this Site.

Cookies

Some of our Web pages may contain “cookies,” or data that are sent to your Web browser and stored on your computer. Cookies allow our server to recognize you as a PaymentOne customer if you return to this Site using the same computer and browser. In the event you do not wish to receive such cookies, you usually may configure your Web browser to not accept cookies or to notify you if a cookie is sent to you. You are free to decline cookies if your Web browser permits, but you may not be able to use all the features and the functionality of this Site. PaymentOne does not link the information we store in cookies to any personally identifiable information you submit while on this Site.

Privacy Practices of Third Parties

PaymentOne is not responsible for the content or information practices employed by other Web sites that are linked to or from this Site or which use our services. In most cases where links are provided, they are provided as pointers to information on services that may be useful to users. These sites and the participating merchant sites providing mobile payment services using our services are governed by their own privacy statements. You are encouraged to review the privacy statement of these other Web sites before providing them with personal information.

Third-Party Cookies

The use of cookies by our partners, participating merchants, and service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, participating merchants, and service providers may use session ID cookies to make it easier for you to navigate this Site.

Use by Children

PaymentOne will not knowingly collect personal information from children under the age of 13, without the consent of a parent or guardian.

Change in Privacy Statement

If we decide to change our privacy practices, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we change how we use your personally identifiable information, we will notify you here, by e-mail, or by means of a notice on our home page.

International Users

By using this Site and providing us with data, you acknowledge and agree that due to the international dimension of PaymentOne we may use the data collected in the course of our relationship for the purposes identified in this policy or in our other communications with you, including the transmission of information outside your resident jurisdiction. Please note that your personal information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your country. If you object to your personal information being transferred or used as described in this privacy policy, please do not register for the Services.

California Privacy Rights

California Civil Code section 1798.83 permits customers who are California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. We do not provide your personal information to any third party for direct marketing purposes without your consent. If you would like more information with respect to your privacy rights under California law, you may contact us at  support@paymentone.com. Please reference your request as “California Disclosure Information.”

More Information or Questions

Should you have further questions regarding our privacy policy or about how your personal information is used, you may contact us at  support@paymentone.com.